How To Fix The Crew Errors, Crashes, Freezes, Game Won’t Start, Sound Issues


Errors and bugs in The Crew game were encountered by a lot of players since the game was released on December first on Steam. Because of this errors, a lot of people were unable to start or play the game. The most common issues that players reported are: Random Crashes or Crashes at Startup, Freezes of the game, and Game Won’t Start.

The Crew is developed by Ubisoft, which recently released Assassin’s Creed Unity that apparently was a disaster (full of bugs and crashes, but you can fix them with our tutorial here), and it has some minor bugs and issues, nothing like ACU. Below you can find the detailed errors that some users reported on the Steam General Discussions Board of the game.

Read below to fix The Crew errors:

#1 The Crew Crashes (random or at startup)

You may get random crashes or crashes at startup, and after the game closes you will receive this error: “The Crew has stopped working.”  To fix the crashes follow the solution below, after the quotes of users complaining.

“I start the game when black screen comes and crash…Plz, help me, guys, how can l solve this problem..”

“When I start the game nothing happens, no error or shutdown the program, the game starts and immediately crashes. What to do?”

Solution: You can apply our tutorial at the end of the patch for a quick and simple fix for the game crashes.

First, make sure that you meet the minimum system requirements of the game. You can find them here. After that, if your PC meets the system requirements make sure that you patched the game to the latest version and if you have already done this follow the steps below, from the Ubisoft forum.

Disabling your background applications:

To do this, go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)

:- Type in MSCONFIG and press Enter
:- Go to the tab, which says Start-up
:- Click the option to Disable All
:- Press Apply, then Close then pick the option to Restart

Clearing your temporary files:

To do this, go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)

:- Type in %TEMP% and press enter.
:- Go to Edit and Select All.
:- Go to File and Delete.

Should the issue persist at this stage, verify the games files once more and if you are still having issues I would like you to submit a support ticket.

*Note* To allow us to troubleshoot the issue immediately it is really important that we have all of the information we need. Please include your DxDiag & MSINFO files so we can review your hardware/ software configuration to look for conflicts.

To do this:

– Hold down the Windows key on the keyboard and press “R”.
– Type “dxdiag” and click OK.
– This will open the DirectX Diagnostic Tool.
– Click the Save All Information button at the bottom.
– Save the file to your Desktop with the name “dxdiag.txt”.


– Hold down the Windows key on the keyboard and press “R”.
– Type MSINFO32
– For Windows 64Bit you will need to type MSINFO
– Click OK.

Once loaded click File > then EXPORT (not save) the file locally to your system, now please upload the files to us from our Support website.

If you are unable to attach a file because it is too big to attach, please compress the file into a .zip folder using a program such as Winzip which is free.

Once we have this information we can start to look into the issue further for you.

The Crew Crash

#2 The Crew Freezes Constantly

You might encounter constantly freezes every few minutes while playing the game. Check the tips below to fix this issue.

“I’m running this game 60 fps smoothly, but sometimes I get random freezes…anyone here with the same problem? How to fix it?”

Tips:  If you want to fix this issue in a more simple way, check our tutorial at the end of the post. Or you can apply the workaround below.

It seems that this issue is related to your drivers. You can fix it by updating your GPU and sound card drivers. Your graphic card driver is simple to update, you just need to go to AMD or Nvidia website and download the automatic package updater from there. To update your sound card you need to go to Device Manager (you can find it in Control Panel), here search for your sound card, copy the name and search for drivers on google.

#3 The Crew Game Won’t Start

When you click Play in the Steam interface, to begin the game, nothing happens. It simply won’t start, some players receive a notification from Steam that the game started but nothing happens after that. For other players the game stuck at the launch screen. You can follow the solution below to start your game.

“I have heard that other people have the same problem, you just click play, then the icon gets green (instead of blue) for 2 seconds and then it just goes back to blue again and does nothing. Does anyone have a fix for this? I want to play this game :/.”

Solution: Apply our patch to the game, you can find it at the end of the post, and after tha your game will start and you will be able to play it.

The Crew is an MMO, this type of games are predisposed to launch issues. There are multiple solutions that you can try to fix this bug and start your game. You can find them below, try everyone until one fixes your issue.

  • Your firewall might be blocking the game from connecting to the servers, try to disable it or to add the game to the exclusions list
  • Make sure that your internet connection is working, the game need to connect to the internet because it’s an MMO
  • Maybe you have some missing files in the game and that’s why it’s not starting. To add this files verify the integrity cache of the game by right-clicking it in the Steam Libray and going to properties, here you will find this option.

#4 The Crew Error Code #0_1 on PS4

If you are playing the game on PlayStation 4 and encountering the #0_1 error, read the solution that the support team posted on the PlayStation forum.

As many players are currently viewing this thread, we would like to remind you that the error code #0_1 experienced on The Crew, means that there’s currently an ongoing maintenance.

According to the Publisher, this maintenance should be completed at 10h30 UK Time.

The Crew Issues

#5 Skype stops working when playing 

For some players, the Skype stops working when they play The Crew. There is a quick fix for this issue: you need to disable the in-game chat so that there is no conflict between the chat and Skype.

#6 The Crew Sound Issues

If your sound volume in the car is too low or if you are experiencing any sound issue you need to delete the game folder from My Documents and start the game again. After that, the game will create new configuration files and your sounds issues should be fixed.

#7 TXAA/MSAA Issues

If you have a Nvidia GPU and encountering issues with the TXAA and MSAA when you turn them on, install the latest driver fix 344.80 for AA on GTX 970/980.

How To Fix The Major Issues in The Crew:

Our team of developers managed to release a patch that helps you fix the errors described above. You can see how our patch looks like below, where you can also find a tutorial on how to use it and a download link. Please follow the tutorial step by step before asking any questions regarding your issues. Our patch won’t interfere with your Steam account, it will just change some files and .dll in the game folder in order for the errors to be fixed.

Follow the tutorial below to apply the patch correctly to your game.

How to apply our patch:

  1. Download the archive of the patch from here: download
  2.  Extract the downloaded archive on your PC, and open the patch from the folder.
  3. Your GPU will be selected automatically, make sure that you use your dedicated GPU if you have a laptop!
  4. Select the game executable from the game folder, if you used the default install folder it should be: “C:\Program Files (x86)\Steam\Steamapps\common\The Crew”
  5.  Select your issue or issues from the box to the right and click the corresponding “Fix” button.
  6. After your errors are successfully fixed you can click the “Launch Game” button and play the game.

How to download: Well, you might think that our download service is pretty annoying but is very effective. To download you just need to complete a simple offer, it usually takes a few minutes, and after that, you will be able to download the patch. We use this service because is the only way to support our developers and to keep releasing and updating patches for games. Thank you! We hope that you understand us and have fun playing The Crew!

We hope that our guide helped you fix your errors. If you encounter any other issues or if you don’t know how to apply a solution to your game you can comment below or sent us an email on our contact page and we will help you fix your game.

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  1. Kelvin Henrique says

    I would like your help because my game is not working.
    Whenever I play the following error appears “the crew game has stopped working”

    1. Denis says

      Are you encountering this crashes randomly while you are playing or at startup?

    2. Charles123 says

      I have the same problem! if you already fix yours please tell me what to do

  2. mike says

    Im having the same issue but does this tutorial go for the 360?

    1. Drunkmonkie says

      What exactly happens wh r n u run the game

  3. Raymond says

    In my The Crew It freezes once I lose the cops and tells me to update the map, after that the loading screen appears and freezes….I am using the X box 360, please help

    1. Tyree says

      Raymond is your game still freezing because my game having the same problem

    2. jake says

      Hei ray i’m having the same problem on my xbox 360. Anyone else has this problem on this console?

      1. Ricardo says

        Same here

      2. Judah says

        When I’m on the loading screen just to start the game everything freezes even the hotbar. This is my xbox 360 that does it please help me

  4. Kasper says

    I am using Uplay to play The Crew. Does it matter or should I have the game on Steam?

    1. Gabe says

      Mine u see the truck then I can hear stuff from the load screen but I can’t move or see my Guss is that ur game is crap I loved ur game when I worked

      1. Judah says

        Same thing I had on my 360

  5. Rofl waffle says

    I am on Xbox one and when my Xbox loads the game it indtantly freezes. I have deleted the game, and even tried deleting my save data. It’s like everything is corrupt.

  6. christian says

    thank you guys, it fixed my game!

  7. Atzen says

    Fixed my game thank you, now it won’t crash anymore.

    1. Matt24 says

      How did you fix it? I have an xbox 360 please help

  8. The-Ghillie says

    I just recently bought The Crew, but It’s not really playable with fun. Because it crashes between 2-60minutes after a fresh start of the Game. The only thing which it’s telling me is: “NVIDIA Windows Kernel Mode Driver, Version 344.75” doesnt react anymore..
    It really keeps me from playing this game, because It’s only happening in The Crew
    Greetings Ghillie


    i’m having trouble completing that NEW YORK head quaters mission….i.e we need to reach certain area before time given,but how many times i try it fails….time given is not suffitient….actually my car is not upgraded with perks and there is no option for ABORTING the mission….please help me in this.

    1. joseph says

      need to upgrade car i beat it and got gold lol my car was at level 500 because i was doing the fraction missions

  10. Fintom64 says

    I played the first mission and when I load up the next one it crashes please help

    1. Pushkar says

      I have faced a similar problem on my xbox 360. did you resolve this issue?

  11. l-PlUtO- says

    How do I fix these problems on ps4?

  12. l-PlUtO- says

    The game crashes on launch

  13. jake says

    I have it for ps4. It wont let me get past the “press any button to play” menu… Help anyone?

    1. Timi says

      I have the same issue with my Xbox 360. It says press any button then it always asks me to create a profile or download one even though I’m already signed in and it won’t let me proceed any further. Any help?

  14. Oppellium says

    Hey uhm, I tried to change the settings on The Crew and it completly Minimized the game and i cant see it anywhere. Ive uninstalled it 5 times…

  15. Keeper says

    I have the crew for 360 and it crashes a few seconds after it tries to boot up. It does it when the black screen and little loading circle. I don’t know what to do plz help.

    1. Nathan Turnbull says

      i have EXACTELY the same problem

  16. brad says

    I’m in xbox 360 and it loads, plays the music from the car for a second shows my car then starts loading again and then freezes a second after it starts loading again please help

  17. luke says

    Hi guys iv got a copy of the crew on ps4 it just stays on the crew loading screen then keep’s going back to press any button to play it’s really driving me mad any help ?

  18. jack says

    Hi guys, ive an xbox 360 and it loads, plays the music from the car for a second shows my car then starts loading again and then freezes a second after it starts loading again towards the start, please help

    1. Chris says

      Same thing happened to me. If you do not have enough storage in the hard drive, it wont work. U need a minimum of 8MB. If the back of your 360 u don’t have ” XBOX 360 S Hard Disk Internal DISC For Microsoft XBOX360 120gb HDD Slim Hard Drive”, then u should get one. It will work with it, not to mention, you would have plenty of storage for whatever you need. This one is 120MB. But you can get others. A flash drive will not work no matter the size. It just doesn’t have the power to run this game. Hope that helps.

      1. jack says

        But i went out and bought a bigger hard drive with 30GB of storage and it still does it?

        1. Chris says

          Sorry to hear that. My best answer to that is to contact Uplay and explain your situation. Good Luck

          1. jack says

            Alright, thanks for the help, I really appreciate it!

  19. Brett says

    Jack Mine is doing the same thing.

  20. derek says

    I was playing the game fine on pc till about a week or two ago and then all of a sudden i got this failure to start error on steam… i have tried everything any ideas? my steam name is samakoto

  21. Jordan Laidler says

    My game says ‘press any button to start’ loads for about 5 minutes then just goes straight back to ‘press any button to start’ how do I fix this???

  22. Neal says

    when I open the crew.exe to start the game, nothing is happening, does this game runs on internet connection?
    please help

    1. prathmesh says

      I have same issue

  23. wasp says

    hi, I play The Crew via Uplay on PC, when I first got the game I had no issues after Uplay updated the game it became unstable, now I can only play for about 2hour MAX then it freezes, more often it freezes in a loading screen or when loading the map, I’d assume its a bug but it makes it hard to enjoy playing the game, I checked my PC over and I have no faults and all my drivers are uptodate.

  24. Kaleb says

    Hey can someone please help me every time I try to start up the game it just freezes and that’s every single time and I’ve tried uninstalling and reinstalling it and still didn’t work I’ve even gone back to the shop and told them and it’s not worked could I please have some help

  25. Tim says

    I keep getting error code saying my save file is corrupted…

  26. tomy says

    I have a problem with my game the crew and when i press to play it keeps telling me that the crew servises have been unavable or something like that but the most important part is that it tells me that i shoud go to the website and write the code #3_5eaa9404_3. I did everything it said but nothing happent. Can you help me ?
    I can’t even go to the main menu

    1. Rakesh kumar says

      I have same problem if u solve it plz tell me

  27. tomy says

    i forgot to write i have the game for ps4

  28. Melvin thomas says

    I had the crew (RUSSIAN) Version with me on the pc. i installed the game re-installed c++ and directx but when i click on the game, the game does not even start. the game wont even run.

  29. waleed says

    its regarding installation of the game on my xob360 .. i’m done installing disc 1 , but when i insert disc 2 it says data courrpted or missing ? … help plzz

  30. Robert says

    I will go and buy a hard drive memory for my 360, i use 16gb flash, but as mention above, this will not work, this was my guess too, i have the newest 360. Witch has only 4 gb internal, guess xtended hd needs to be xternal

  31. gave says

    please some one help me ..i bought this game for my kids and i also bought xbox live and they didn’t play like 2 minutes and the game froze i erase the game and re install it but it keeps freezing in the same spot everytime…

    1. Joris says

      I have the same problem on my xbox 360

  32. joshua tilley says

    Hey i have the crew on ps4 and i can get into the game and once i hit play it’ll be on the map loading but won’t do anything. The game loads on a different profile but not the one with my cars how do i fix this

  33. Josh says

    I’ve beaten the prologue and now I can’t exit the work shop because it says it’s only 87% installed but it’s been 87% for a day now. Please help??!!

  34. Charles stroud says

    I have just bought the game the crew it was working fine until I went to st. Louis. after I beat the second mission which is a race I get an error code #3_224f4ec9_5 and I cannot continue. would y’all be able to tell me what this might be.

  35. Colton says

    Hey guys my game keeps on crashing, starting to get angry that I can’t play it past the part where you are with Dayton and he gets shot under the bridge. Any suggestions?

  36. ash says

    can any one help me my game the crew keeps crashing how can i stop that from happening

  37. Kim says

    I bought the crew for my son and all it does is say the server is down and I have e-mailed ubisoft to see what I can do and everything they tell me to do it will not work . I have been dealing with this problem for 4 days .

  38. Sam says

    Had the crew worked fine until the first raid for Troy finally got past that after having to restart over a dozen times due to server issues I’d beat a mission and get a code the crews content is unavailable or your internet connection failed called internet people checked my router all was good on both ends can play destiny fine but the crew I couldn’t my advice junk it

  39. james says

    I have ps4 and updated today now game won’t start

  40. mahmoud says

    i have a new laptop and it’s hp pavilion i setuped PES 2015 and once i click the .exe file to start the game make a black screen like it will start then it close itself again this operation dose not take 4 seconds, could anyone give me his advice.

  41. nik says

    i got an xbox one and it won’t launch can somebody tell me whats going on. It says error code #0_1

  42. Rakesh kumar says

    When I start game error is ubisoft connection lost and #_05

  43. pret says

    I have a ps4 and when ever i go onthr the crew and go onto my saved data it does not seem to be doing anything

  44. Miguel says

    When i play the game and have the view inside the car and try to look back it screem glitches it starts to look back and forth. Then, after about 40 minutes the application closes giving an error. It also freezes and its my first time playing it please help.

  45. TaQuan Gray says

    I need help. I unplugged my brother’s ps4 now when it starts the storage thing it won’t go pass 2%.

  46. Luis says

    I hate this game, has so many bugs, now i cant play it anymore. NEVER BUY THE CREW FOR ANY PLATFORM AS YOU CAN SEE ABOVE IT SUCKS!!!!

  47. samer al-otaibi says



    1. purplepath92 says

      me to its bugs me like hell

  48. Jonas says

    Im on xbox 360 what do i need to do?

  49. Pushkar says

    I just purchased it today and I was able to play first mission successfully on my xbox 360, but the second mission is taking a lot of time to load. It is not starting for over 15 to 20 minutes. All my controls stop working and I am not able to return back to my xbox home screen. I had to switch off my xbox and start it again. This has happened for 3 times by now. I own xbox 360 4GB and use 16GB flash drive to save the game. Please help!!!

  50. Faraz says

    I cannot extract files from disk 1/2 when ever i insert disk 1 nothing happens i just remain on dashboard and when i insert disk 2 the game start but files are not extract

  51. Faraz says

    I purchase the game today when i insert disk 1/2 nothing happend when i insert 2/2 the game started but files were not extract i cannot extract files from disk 1/2 on xbox 360

  52. Gavin says

    I did the first misson and it stop when I get to the 510 network it stops right there

  53. katie says

    I just bought the crew for xbox 360. Whenever i put the first disc in to install it it only loads half way and says the game needs 7,720 MB to download. My hard drive has 275 GB, so the storage isn’t the problem. i called Microsoft and apparently this has happened before to other people, but they never told me how to fix it. Does anyone know what to do?

  54. Kamreon says

    Ok so i pressed play and i saw the offroad truck it went to the loading icon and it frozed up what do i do

  55. purplepath92 says

    I bought the crew for the Xbox 360 it goes through to where it says click any button to start so I do and in exactly 10 seconds it says “the crew is unavailable or connection lost” do you have an answer?

  56. Talha says

    Mine xbox 360 4gb console after i install it says file missing …….what can i do…..

    1. Ciaran says

      The Crew is a lot more than 4gb Try get a 500gb HDD for your console then try download on there

  57. farook says

    i cant open the game. it is running in the background but not displaying. can anyone help me ?

  58. Daisy says

    Hi, whenever I go onto the game disc, a message pops up and says that the data is corrupt or missing, so I reinstall it again, and get the same result. I brought the game second hand. Can anyone help?

  59. sharon says

    heyy! help; me I idid download “the crew gold edition the game (pc. version ) starts but shows code#_1 error .. why?

  60. Mehul says

    failed to initialize font check the engine/game folder if default font is missing.
    Failed to intialize the GameStartup Interface!

    this two errors occuring to me when starting game.
    plz help me out.

  61. talib says

    i am not able to play song and videos plsy without audio ….
    there comes a text on screen connect to xbox.
    can any body help me

  62. Adamj says

    the crew game turns completely white the screen it just turns white plz tell me how to fix this!!!!

  63. Duke says

    I would like some help because when I hit play it loads and then when its about to let me play it wont me do anything. It will freeze for ever.

  64. Mike says

    Admin of this site responded twice.. Great job

  65. Brenden says

    I just got the crew game and I lose the cops get to the tower and the loading scream come up and nothing happens I can hear stuff but nothing happens..

  66. kp says

    I need major help I am playing the crew on Xbox 360 and I only got to the first mission after that I get to the loading screen then the truck will appear then back to the loading screen then it just freezes on me it’s really making me mad any help??????

  67. Calvin says

    My game freezes after the satellite bit at the loading stage how do i fix this

  68. Martin Nortje says

    Playing game for a couple of days. Now I have a complete white screen seems car is running but screen display white one xbox one

  69. kym says

    we have x box 360 and the crew game keeps freezing
    cant load it to play
    have changed the game 2 and still same problem
    how do we fix this
    i have x box live and bought an external hard drive for it



  71. Gee Dubbz says

    hi chapps i got the crew for xbox 360
    so i signed in and loaded up the game with disk 1, cool, then it asks for disk 2, it starts to do its thing then “press any button to start” i do , then it shows a sign in screen suggesting i should sign in / create profile or download profile???? but im already signed in, but just for the sake of wanting to play the game with son on the the other side of london i did and and signed in and guess what ??? it asked me to sign in , again and will not go any therther. I t dosnt recognise that im already SIGNED IN… crazy!!! Can any of you guys help

  72. TUNA says

    I keep trying to customize my performance parts and every time i go past 3 parts the game freezes and shuts off.
    I have been working on it a while i have all bronze, silver, and gold parts but until i can get the game to stop freezing i cant get all the diamond parts

  73. Rick Weisse says

    done all the offers and no download, good job

  74. Francis Skinner III says

    I play on the xbox one and the game will start but when i get into the game i cant pass the loading screen where it tries to load my saved data. How do i fix this?

  75. josh wilkinson says

    worse game they ever made am having the same problem when i go to play the game it gose to the map but then it says error is there anything i can do to get back to racing it was fine the day before but now its not doing anythink is there an email for ubisoft to get in touch with them so i can send them the profe that the game is fauly

  76. Zachary says

    My The crew loads up till the map and then freezes and crashes. I cleaned the disc and everything. What do I do?

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