How To Fix Sid Meier’s Civilization VI Errors, Not Starting, Crashes, Optimization for Performance Issues

70

Sid Meier’s Civilization VI is now available on Steam, and by now the game has pretty good reviews, the average is Positive and players are enjoying the game. The next entry in the Civilization franchise is published by 2K Games and is currently available only for Windows but with planned ports for OS X and Linux.

The new installment of the franchise also has some errors and glitches that players are currently complaining about on the Steam Dashboard of the game and on the 2K forums. Apparently, the most encountered Sid Meier’s Civilization VI errors are Game Not Starting, the game simply won’t start for some players or they encounter a crash or error code at the startup, Crashes, especially random crashes throughout the game and Performance Issues that are making the game unplayable.

Civilization VI offers new ways to interact with your world, expand your empire across the map, advance your culture, and compete against history’s greatest leaders to build a civilization that will stand the test of time. Play as one of 20 historical leaders including Roosevelt (America) and Victoria (England).

Now let’s go ahead and fix your game. First, you need to check and make sure that you meet the minimum system requirements of the game, you can find them below too. If your PC doesn’t meet the requirements, you need to upgrade it because this is why you are encountering errors. If you are above the minimum req go to the second step of fixing your issues, you will find it after the system requirements!

Minimum:

OS: Windows 7 64bit / 8.1 64bit / 10 64bit
PROCESSOR: Intel Core i3 2.5 GHz or AMD Phenom II 2.6 GHz or greater
MEMORY: 4 GB RAM
HARD DRIVE: 12 GB or more
DVD-ROM: Required for disc-based installation
VIDEO CARD: 1 GB DirectX 11 Video Card (AMD 5570 or nVidia 450)

Recommended:

OS: Windows 7 64bit / 8.1 64bit / 10 64bit
PROCESSOR: Fourth generation Intel Core i5 2.5 GHz or AMD FX8350 4.0 Ghz or greater
MEMORY: 8 GB RAM
HARD DRIVE: 12 GB or more
DVD-ROM: Required for disc-based installation
VIDEO CARD: 2 GB DirectX 11 Video Card (AMD 7970 or nVidia 770 or greater)

Other Requirements:

Initial installation requires one-time Internet connection for Steam authentication; software installations required (included with the game) include Steam Client, Microsoft Visual C++ 2012 and 2015 Runtime Libraries, and Microsoft DirectX.

sid-meiers-civilization-vi-issues

Second, if you have Windows 8.1 x64, you need to check and see if you have the latest Windows XB updates. For a guide on how to do that, check the steps below. After you check the Windows update, you can go ahead and fix your errors. Below you will find a list with all the game bugs, and for each issue, you will find a corresponding solution or workaround. Check the list below for more details!

Attention Windows 8.1 x64 Users:

During development and testing, it’s come to our attention that there are some very important Windows KB updates for this version of the Operating System. Instead of including the 800MB for all users, we instead wrote this supplemental information Article.

How to check if you have the KB installed

If you keep up-to-date with your Windows Updates, you should be all set! But, in case you haven’t, you can check if this is installed when you go to “Add Remove Programs” in Windows 8.1. Along the left side, there’s a feature to view your “Installed Windows Updates.” This list is pretty long, but if you are able to see KB2919355 (800 megs) and KB2919442 (about 10 megs), then you’re ready to go!

Where do I download these?

If you don’t have these, here are the Microsoft links for the two System Updates we are referring to.

https://www.microsoft.com/download/details.aspx?id=42162

NOTE: Even though the KB number is newer, this one should be installed first
https://www.microsoft.com/download/details.aspx?id=42335

NOTE: This will download about 4 files, and there is a specific order in which these need to be installed.

Sid Meier’s Civilization VI Errors:

Let’s start now and fix your errors! Below is a list of the most common issues that players are currently complaining about. For each issue, you will find a corresponding solution or workaround to fix it. If you don’t know how to use a solution or apply a workaround you can contact our Support Team here and a member will help you fix your game in just a few minutes because we offer support 24/7.

#1 Sid Meier’s Civilization VI Not Starting

sid-meiers-civilization-vi-not-starting

This error looks like this, if you have it too read below to know how to fix it.

When I try to launch Civ 6 the message “Preparing to launch Civilization VI” appears, and then the message flashes away and appears again. The game won’t launch and I’ve been watching the same message for 2 hours, please help!

This is the most encountered error of the game. Some players are unable to start it because when they click the Play button in the Steam Library nothing happens or they receive a crash back to the desktop and some random error code. For example, a player reported this: “Steam says that the game launched (Little box goes green) nothing happens, after about 10 seconds little box goes blue.” To fix this issue and start your game follow the solution below.

Solution: The best way to fix this issue and start your game is to apply our patch, it will fix the launch bug and optimize your game. After that, you will be able to start and play the game with no problems. Go ahead and check the tutorial at the end of the post to see how to use this patch! (Go Now)

A user on Reddit posted this workaround too, you can try it and see if it fixes your game:

Ok, so I had the same issue with Shadow Warrior the other day and it turned out to be Alienware LightFX causing issues (I don’t have any of their devices). I did some digging around in the dmp file that Civ was generating and using random guesswork, came to the following solution.

I renamed the following files to something like xxx.dll.OLD

  • C:\Windows\System32\LightFX.dll
  • C:\Windows\SysWOW64\LightFX.dll
  • C:\Windows\SysWOW64\LightFXXPS.dll

The game launched fine after that.

Can’t hurt to give it a try right? Hope it works for you

#2 Sid Meier’s Civilization VI Sound Bug

It seems that for some players the sound in the game is bugged. It’s either a weird crackling noise, the intro is completely desynched or the sound speed is not normal and is high pitched. For example, this is what a user on Steam said about this sound issue: “Mine is crackling too but is also spoken faster than it should. I watched the intro and the audiotape was over in the halfway of the video.”

Workaround: A workaround for the sound issue is to downgrade your sound quality to 16 bits. To do that just go to the setting in the main menu of the game and after that to the sound tab.

#3 Sid Meier’s Civilization VI No Compatible Graphics Device Found

This issue is generated by your GPU because it’s outdated. By default, Civilization 6 uses DirectX 12 and your graphic card can’t support this version so it tries to run the game on Dx 11 and you get this error about “No compatible graphics device found”.

The easiest and most expensive solution to fix this issue is to update your PC and buy a new graphic processing unit. But because I think that most of you don’t want to do that, follow the workarounds below and maybe you will get past this error and play the game.

Workarounds:

There are 2 ways to play the game with your GPU and using DirectX11 but both of them result in horrible performance issues and low fps. Don’t worry about that because we will fix the framerate issue later. First, we need to make sure that we can run the game on DirectX11 and do to that you need to apply the stepts below to your game.

  • First Method:

Press Windows+R again and run dxcpl (If this can’t be found, install the Windows SDK which can be found here for Windows 7 and here for Windows 8. Windows 10 should not require anything and you should find the application.)

Click on Edit List and add “SteamApps\common\Sid Meier’s Civilization VI\Base\Binaries\Win64Steam\CivilizationVI.exe” to the list. Next check the checkbox at the bottom that says Force WARP. Click apply and close this window. Finally, open “Documents\My Games\Sid Meier’s Civilization VI\AppOptions.txt” and change AllowSWRenderer to 1 and FullScreen to 2.
This should result in the game at least running, but like I said performance will be horrible and you need a pretty strong CPU to make this even playable, which is unlikely if you already had a bad GPU in the first place. Red below to fix the framerates after you applied this workaround.

  • Second Method:

Navigate to “Sid Meier’s Civilization VI\Base\Binaries\Win64Steam”. There will be two executable’s, one titled “Civilization VI”, one titled “CivilizationVI_DX12”. Use “Civilization VI” to launch the game, which will utilize Directx 11, and your problems should be solved. By default, Civilization VI appears to use the DirectX 12 executable.

After applying the workarounds above you should have fixed your Civilization VI no compatible graphics device found error and your game should run fine but with some framerate issues. To fix this too and enjoy the game at fullest read the green box below.

Read here to fix the FPS! After you applied these workarounds and managed to run the game on DirectX 11 you might experience horrible performance issues and very low framerate like below 10. To fix that you need to optimize your GPU and the game. We have a detailed tutorial on how to do that at the end of the post. Go there for more details!

#4 Sid Meier’s Civilization VI Crashes

sid-meiers-civilization-vi-crash

You might encounter from time to time random crashes during the gameplay of the game or you might encounter a crash at the startup of the game. The random crashes are so annoying because you are unable to save the game and you receive them so often. Because of that, you lose progress and you can’t build your empire. Other types of crashes reported by players are crashes during the tutorial and crashes when changing to democracy and policies. To fix this issue try to apply the solution below.

Solution: The first step is to check and see if your GPU is up to date, to do this fast and easy you can use our patch it will also install the corresponding update for your graphic card. If you still encounter crashes after that, apply our patch by selecting the Crashes issue in the right box! Go to the end of the post for more details! (Go Now)

#5 Sid Meier’s Civilization VI Map Scroll At Edges

There is an issue where the map scroll does not work in most of the diagonal and does not work up because of the top menubar and because of that you need to use the arrow keys or you need to click both mouse buttons that is annoying and leads to unwanted unit movements.

Workarounds:

  • Add moving map with WASD.
  • Clicking with the middle mouse button (or clicking with the wheel) will move the map to center on your mouse pointer.
  • The edge scroll work, the “edge” is just before the UI elements because those disable scrolling. So for the top, you simply hold the cursor just below the menu bar and it will continue scrolling.  Edge scrolling diagonally does indeed not work though, the UI seems too large in those sections to work similarly to the top so I don’t know what to do about that aside from disabling the UI preventing scrolling.
  • As for WASD vs Arrows. Outside of games where you control a character (strategy games basically) those keys are almost always dedicated to some menu operation. In this game, W opens the great works window for example. An option to change it to what ever you want would be nice I guess since more options is always better but I don’t know why people have such trouble with it. It certainly isn’t something to get pissy about at least.

#6 Sid Meier’s Civilization VI Performance Issues

sid-meiers-civilization-vi-low-fps

You might be unable to play the game because of performance issues like Low FPS, FPS Drops or Stuttering. These issues are because of the poor optimization of the game or it might be your PC. To fix them you need to optimize your Windows by applying the workarounds below.

Workarounds:

  • For AMD users, disable Raptr from task manager. Disable any other intensive applications that may be running in the background. Also, try setting ‘Tessellation mode’ to 8x/16x and ‘Texture Filtering Quality’ to Performance from your latest Crimson edition Radeon software to fix frame rate drops.
  • For Nvidia users, go into your control panel 3d settings. Make sure that ‘Power Management Mode’ option should be set to ‘Prefer Maximum Performance’.
  • If you are experiencing screen flickering or frame-pacing issues, disable Crossfire/SLI and run the game using a single GPU. Also, disable Steam Overlay by right clicking the game in Steam Library and then go to Game Properties.
  • The last solution and the best one is to apply the patch below, it will optimize your game and you will have constant frames with no stutter. Go below for more details!

Fix Sid Meier’s Civilization VI Errors Tutorial:

*Only for Game Not Starting, Crashes and Optimization for Performance Issues

So the new entry in the Civilization franchise is now available and you are unable to play it because of annoying issues and bugs? Don’t worry, our team will help you fix your game and you will play it and start building your empire in a matter of minutes.

You are here because you probably encounter one of these errors Crashes, Performance Issues or you are unable to start your game. If you have one of this issues, don’t worry anymore because now you can fix them by applying our patch and following the steps below.  So just sit back, relax, follow the tutorial and in maximum 10 minutes you will be playing the new Civilization VI and you will start expanding your empire!

You are probably wondering what is this patch and how does it work, right? Well, our patch is developed by our team, we are a few gaming enthusiasts with a passion for coding and by doing this we are trying to help the gamers community. We know that you paid quite a lot of money for your game and not being able to play it it’s just annoying.

Our patch will change some files and registry .dll’s in the game folder and it will also optimize your Windows for best performance. It will help you get the latest graphic card driver, that works with Sid Meier’s Civilization VI. (Please Note: our patch won’t interfere by any means with your Steam account, you will be safe the whole time!)

Below you can find an image on how the patch looks like and also a tutorial on how to properly use it. Please follow the tutorial step by step to make sure that you apply the patch correctly to your game. If you are not sure about some things please contact our support team. You will find the download link in the first step of the tutorial!

To make sure that you apply the patch correctly to your game please follow the tutorial below step by step. If you are not sure about something just ask us, our Support Team answers in a matter of minutes.

How to apply our patch:

  1. You can find the download link here: download
  2. Extract the downloaded archive on your PC, and open the patch from the folder.
  3. Your GPU will be selected automatically, make sure that you use your dedicated GPU if you have a laptop!
  4. Select the game executable from the game folder, if you used the default Steam install folder it should be: “C:\Program Files (x86)\Steam\SteamApps\common\Sid Meier’s Civilization VI″.
  5. Select your issue or issues from the box to the right and click the corresponding “Fix” button.
  6. After your errors are successfully fixed, you can click the “Launch Game” button and play the game.

How to download: Well, you might think that our download service is pretty annoying but is very effective. To download you just need to complete a simple offer, it usually takes a few minutes, and after that, you will be able to download the patch. We use this service because it’s the only way to support our developers and to keep releasing and updating patches for games. Thank you! We hope you understand us and have fun playing Civ!

Let’s hope that by now you managed to fix all your Sid Meier’s Civilization VI errors and issues and that you are enjoying the game. If you still encounter some issues, and you are unable to fix them, or you don’t know how to apply our patch, please comment below or open a Support ticket on our support page. After that, a member of our team will help you as soon as possible to fix your error so you can enjoy your game.–GamesErrors Team

You might also like More from author

  • Adam

    I had the launch issue, my game wasn’t starting at all but after I applied your patch it started and now it works perfectly. Thank you guys! Also, make sure that after you apply the patch you will restart your PC! I did that and it worked for me.

  • Graham

    I can only say that your team is amazing for creating this. Thank you for the guide, my game finally works now!

  • Tom

    I bought Civ VI today and it won’t start, it says “No compatible graphics device found. Please ensure your syste has a correctly configured, compatible graphics device”. My card is Intel HD Graphics 3000 with about 1.6 RAM, Directx 12 on Windows 10. Computer is only 3 or 4 years old, has 6 MB total RAM. Is this really not good enough to play the game? Had no problems with Civ 5 or Beyond Earth.

    • Are you sure that you don’t have a dedicated gpu? 6 MB of ram? Do you mean GB?

      • Diego

        I am having the same issue as Tom (and i found some others on a forum with the same issue)

        Graphics card: NVIDIA GeForce GT 640M 512 MB
        which is more than required.
        I am running ddirectx 11 on parallels Windows 8.1

        • Ok guys, I found a solution that apparently fixes this issue. You need to uninstall the latest Microsoft Visual C++ (2015) from program and features, then reinstall manually from Microsoft.

          • Robert

            Pixel and vertex shaders do not meet the minimum requirements for the 4800 series. I was waiting for this day, just didn’t expect it to happen with civ6

        • Tay

          Did you find a fix that worked? I tried uninstalling and reinstalling the latest Microsoft Visual C++ but it didn’t work.

  • Tito

    I find no executable file… When I go to Steam/Steamapps/common/CivilizationVI, no executable file is there.
    I already updated my windows to Windows 10 because of CIV VI crashes… Still crashes… God…

    • Try this folder C:\Program Files (x86)\Steam\steamapps\common\Sid Meier’s Civilization VI\Base\Binaries\Win64Steam

  • Tom

    Yes, I’m sure. And yes I meant 6 GB.

  • Egbert Dittmer

    Hi Dennis, I installed the game but got this error “no compatible graphics device found”. I have NVIDIA GeForce 9800 GT, Windows 10, can you please help me resolve this issue

    • You are probably playing on a laptop and not using your dedicated graphic card. Try to change to your dedicated gpu and this issue should be fixed. For a guide on how to do that check this article here.

      • Egbert Dittmer

        MY PC is not a laptop it is actually a Desktop

        • Try to uninstall the latest Microsoft Visual C++ (2015) from program and features, then reinstall manually from Microsoft.

    • wolfe1924

      9800gt is not good enough to run this game

  • JWALK

    So if I have Vista it wont work??? The last generation games work on Steam…??? LMK

    • I think it should work on Vista too. But why do you have Vista dude? It’s the worst version of Windows out there… I would recommend you to upgrade to 8 or 10.

      • JWALK

        Dude…I Know… Old Dog…I need new tricks.
        What if I bought a laptop like this so I can use it for work also?
        LMK
        Lenovo – 300-17ISK 17.3″ Laptop – Intel Core i5 – 8GB Memory – 1TB Hard Drive

        • The specifications of this laptop are really good. What about the graphic card?

          • JWALK

            This is all it has listed.

            Intel® HD Graphics 520

            On-processor graphics with shared video memory provide everyday image quality for Internet use, basic photo editing and casual gaming.

          • Well, if you want it for gaming too you will need one with a dedicated graphic card.

          • JWALK

            OK. So what you are saying if I bought this right out of the Box it will not work or run Civ 6 the new game?

            What about this one?
            Intel® HD Graphics 5500

            On-processor graphics with shared video memory provide everyday image quality for Internet use, basic photo editing and casual gaming.

          • For a better experience you will need a NVIDIA or AMD graphic card.

  • Felipe

    Hello Dennis I completed the offer but the download did not started for some reason

    • After you complete it you need to wait for a few minutes and the download of the patch archive will start.

  • j

    if i try “launch game” i get an error saying unhandled exception has occurred in your application.

  • Matthew Young

    I preordered Civ 6 and it runs great on my machine through Steam. However, I cannot save a game! I have tried Quick saving or manual saving and they don’t even show up as loadable games right after I click save. ANY ideas?

    • peretz

      I have the same problem too

    • Silennce

      i cannot save a game too. Helpl ;s

    • Tylerlloll

      Just to add to this save file issue. My anti-virus (Bit Defender) wouldn’t let Civ write to my documents because it was protected under Ransomware Protection. So I white listed it and had to add the folders manually and as of now it seems to have fixed it. Hope this helps.

  • Samizdat

    I’m planning to purchase Civilization VI on Steam very soon but problem is I’m running on Vista. Although my rig has an i7 Core processor, 8GB of RAM, and have a GTX 970. Will I be able to play this despite not meeting the minimum requirements for the OS? I do have XCOM 2 which listed Windows 7 as the minimum and was still able to play flawlessly.

    • If you can play XCOM 2 flawlessly, this one should work too. But I recommend you to upgrade your Windows!

      • Samizdat

        Hey Denis! I purchased Civilization VI and unfortunately I’m unable to start it up. It’s a Windows Vista issue. I’m already in the process of getting a refund. Back to Civ V for me… 🙁

  • Jordan

    How do i find the C++ files to uninstall them?

    • Jordan

      Sorry dumb Question i got it

  • James

    Just downloaded civ6, game runs great but Im not able to save, please can someone help.

  • Buzz

    “no compatible graphics device found”.

    “Try to uninstall the latest Microsoft Visual C++ (2015) from program and features, then reinstall manually from Microsoft.”

    I just did that… To no avail. However, I must admit my ATI Radeon 4850 is below what they specify as the minimum requirements, so I guess there is no was to play it. 🙁

  • meag

    will it work on intel hd 3000 and i7 processor aand 4.1 gb ram? my graphic card also has 1gb vram

  • Kris

    Is anyone having problems with saving and loading? I played about 8 hours yesterday and definitely saved it and I can’t find a load file for it, I’ve started a new game and haven’t taken any turns and tried to save and load that file but it doesn’t seem to be saving. Any ideas how I can fix this

    • Stu

      same problem here, game goes through the save process but no games appear when I go to the load game screen, can’t find any save files on my pc either

      • Glenn

        Same here – can’t save games – many people have the same issue – 2K are totally silent about it

    • peretz

      I have the same problem too, i think ill refund for now until a solution shows up.. Im really exited about this game 🙁

  • Jeff

    Having trouble getting Civ6 to start…. I get an error message from the desktop icon that says “No compatible Graphics Card found….” I tried and uninstall and re-install of the Visual Basic C++ 2015 as was suggested elsewhere on this thread but no luck same errors.

    I’m running a Win10 laptop with 8GB of RAM and a Intel HD Graphics 3000 with 1GB RAM. I’ve also verified that I am running DirectX 12 and my Displays are Direct 3D DDI: 11.1

    Any other suggestions?

  • ff

    Im having a problem when closing out of the game. When ever i hit close to desktop it crases the game and my computer. Any one have a solution for this

    • Edge

      I’m having this exact same issue – or did the one time I played. Now I’m getting the crash either on load or after I start a game. Frustrating!

  • sebastian

    my civ 6 keeps saying the m2k servers are overburdened and wont start 🙁 had a perfectly good game last night but i get past the intro video and then it forces civ to close :*(

  • rngesus

    Any suggestions how to fix this?

  • Hoongie

    Game worked perfectly yesterday. Today it loads up a saved game, but i can’t end the turn as it will not let me change city production. Anyone else having this problem???

  • Michael Romero

    I am getting invalid platform error, won’t install. Only thing i can see that wouldn’t be compatible is I’m running Windows 10 32bit, would this make a difference?

  • Phil

    I was playing Civ 6 all weekend now suddenly when I start or load a game I get the intro and sound then stops responding?

  • Christian audet

    I can’t seem to load my save.

  • Josh

    For some reason the game won’t allow me to save, is anyone else having this issue if so does anyone have any solutions? Thanks in advance.

  • Shachar

    ”the application was unable to start correctly 0xc0000142”
    what i need to do???

  • Chris

    Hi all,

    This is driving me mad. I have an issue with the graphics “flickering”. This is even on the menu screen and the icon in the bottom right hand corner will do the same. While in game this happens and it makes the game unplayable. I am running with Geforce 840m with the latest drivers and windows updates.

    If i switch my GPU selection to my Intel HD Graphics 5500 in the settings the flickering completely goes.

    Does anyone have any ideas on why i am getting this problem with the 840m GPU selection?

    Thanks

  • drone

    HI ~ I have a question about diplomatic
    the Reasons for current relationship seems only (EN) have
    other language have not

    http://imgur.com/f4HLZEC (EN)
    http://imgur.com/4oTcMEr (CH)

  • Ady

    Will this patch help me if my game crashes every time on the same turn? It simply takes out on the desktop, without and error notification.

    • Yes, it will fix your crashes!

  • Mikolaj

    I have error (0xe06d7363) error, plz help :C

  • Tuilk

    I have an i7 5500 chipset, nvidia 920m 4GB graphics card, 8gb ram, n windows 10 pro….
    Loaded the game…started fine…intro posted well…Then wen game starts can see mouse cursor (disappears) …icons light up wen hover over them but can’t see mouse cursor….
    Pls help…

  • Javier Murillo Sanchez

    The game runs fine on my imac but for some reason the moving sprites (like carts, colonists, etc…) simply dont show up. It is only the icon on top of them moving, and the rest is invisible.

    Weird.

  • Pidzej

    Used to work fine on my laptop: Intel Core i3-2370M 2.4 GHz, Intel HD Graphics 3000, 8GB Kingston DDR3 1333 MHz and suddenly it stopped. WTF?!

  • Silas

    The game runs fine, my computer is new and easily passes all the requirements, but it preforms the “first time set-up” every time I try to launch the game. Is there any way to fix this? I use Steam.

  • Piers

    6700K, 32GB DDR4 2800, GTX 1080. The game constantly crashes to desktop mid-game or even trying to access the menu. I’ve tried removing all overclocks, reinstalling, updating drivers – none of those makes any difference. A complete waste of money and time.

  • ڪريمۖ ﭐلصياد

    After the last Update of Australian Summer the figures in my game went hazy and unclear (icons of resources, title of the game, leaders, etc,..). I appreciate any help. Thanks in advance.
    Graphics card, Intel (R) graphics 4000, windows 7 64bit, Core i3, Ram 12 GB.

    • Eric

      Exactly the same thing happens to me

  • Tatianna Diaz

    Everytime i start a new game the map loads, but nothing is on my map, and turns just keep going without me clicking anything

    • damian

      I have same problem, have you found out what to do to solve it?

      • Tatianna Diaz

        Yup! After the game update my mods in my mods folder became useless and were affecting the game, once I deleted the old mods out of the folder it worked.