Mortal Kombat X Crash, Not Launching: How to Fix

Are you ready to fight and get the Mortal Kombat X crash? Dive deep into our quick fixes


Mortal Kombat X is a worldwide top combat franchise, and because the game comes with a new pre-loading feature, many players complained about various issues.

Namely, different fans confirmed recurrent issues regarding this game, such as Mortal Kombat X not starting, and the game not launching on Steam.

The most common errors that people also reported are Mortal Kombat X crashing on startup, not launching on PC, and more. That said, below, you can see the errors described and also find solutions on how to fix them efficiently.

Why does Mortal Kombat X keep crashing?

Primarily, you should consider multiple causes for this crash issue to occur, starting with outdated video or sound driver version.

It’s likely as well to encounter this problem on Mortal Kombat X if your operating system doesn’t have the latest DirectX updates, so be sure to check that. Plus, make sure you meet the system requirements to run the game.

How do I fix the Mortal Kombat X crash?

  1. Check your graphics driver
  2. Verify the game files’ integrity
  3. Update Windows
  4. End the Steam Overlay 

1. Check your graphics driver

  1. Open Device Manager on your desktop.
  2. On Display adapters, right-click on the device driver.
  3. Click on Update driver and then Search automatically for the driver.
    Update GPU driver
  4. After the update is complete, restart the PC.

If you require more efficiency, there is an automatic solution that will find, download or update all your drivers from your PC in just a couple of clicks. So, enhance the system performance and repair gaming issues related to drivers using Outbyte Driver Updater tool

Get Outbyte Driver Updater

2. Verify the game files’ integrity

  1. Open Steam and go to the game section.
  2. Right-click on Mortal Kombat X and select Properties.
    click on game properties
  3. Go to the Local Files tab and select Verify integrity of game files.
    Verify Integrity of Game File
  4. Repair the detected game files that are corrupted.

3. Update Windows

A great reliable method to avoid system malfunctions that may also generate crashes is to keep your operating system up to date. Follow the next steps to do it:

Type Windows Update in the search box → Click on the Check for updates button → Now, press Download & Install on any available updates → Restart your PC after the updates are done.

click on Check for updates

You can also visit the official Windows Update source and make sure that you have all of the critical updates and the .NET framework installed.

4. End the Steam Overlay

For some users, the Steam Overlay process may generate crashes during the game and it’s much safer to play Mortal Kombat X with this option off.

  • To do so, access the Steam Settings in the top left corner by clicking on Steam → Then, switch to the In-Game tab → Uncheck the Enable the Steam Overlay while in-game option.
Uncheck the Enable the Steam Overlay

⚙️ How do you fix Mortal Kombat X when it won’t start?

For some users, the game won’t even start so when they click Play nothing happens, and the Steam icon goes green.

“Every time I go to boot the game it simply “starts” which installs DirectX again then the green profile pops up like the game started, then just goes blue again. Nothing happens after that.”

To fix that, check the next workarounds:

  1. On Steam’s Library, right-click on the affected game.
  2. Go to Properties > General > Set launch options.
  3. Type in -dxlevel 81
  4. Click OK and close the window.
  5. Try to start the game

We hope our tips helped you fix your Mortal Kombat X crashes or launching issues.

Plus, if you have any questions or don’t know how to use our solutions, please comment below and we will help you fix your game.

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  1. Johny67 says

    Thank you for posting this tutorial, it helped me fix my fps issues.

    1. JasonsHitman says


  2. Makenju says

    Finally i can play MK, thank you for this!!

  3. Ednrew says

    Hi….Im having a proble….at instalation it pops up this: Decopression failed error -12 and error -7,Help?
    Mortal komabt X proper Reloaded version

    1. Denis says

      Make sure you have enough space on your drive, if that doesn’t work try another release of the game!

  4. will says

    I have minimum requirements for graphics card and everything else exceeds recommend requirements.
    But says my card doesn’t meet minimum requirements
    My graphics card is a 384 bit GeForce GTX 650 ti ddr3 2gb

    1. Denis says

      It gives you this error when you try to start the game?

      1. Guilherme says

        It does for me too, yes is when I try to start the game, can you guys help me and force my game to launch or something? I would appreciate that.

      2. taha says

        yes. This happen to me too.

    2. Dan says

      If you have an integrated GPU then you have to run it off your hdmi for now, I have this same problem and this is the best solution I have. What it’s doing for me is recognizing my intel 3000 and not my geforce and I tried adding it to the whitelist and that does not work either.

  5. Marin says

    My game randomly freezes in matches and cant complete a single normal tower.
    My specs are :
    Inter Core i7-4700MQ CPU @ 2.4GHz
    8 GB RAM
    Nvidia Geforce 750M with 2GB VRAM
    1 TB Hard disc
    I should be covering at least the minimum requirements
    (sorry if i sound like a noob)

    1. Jinsei says

      Same here, everything works like a charm till the point when the game just freezes and i have to terminate it through task manager.

      1. subzero says

        same here ,
        i have a core i5 4670k , 8gb ram and GTX 750ti with the last drivers 350.12 the game works for me but when i playing for a while maybe 30 , 40 min in history mode, vs with friends or training the game freezes my pc i have to terminte with task manger or pushing the reset button in the pc case ,I apply the last update and the problem the problem persists -_-

        1. Victor says

          I have the same problem with 750m 2gb Vram it randomly freezes after going into a match or so and I have to terminate process

  6. Tiger says

    Actually…The recommended card for MKX is a Geforce GTX 660, not 650.

    1. Will says

      maybe but the Minimum is GeForce GTX 460 / Radeon HD 5850 and my card blows these away

      1. Dan says

        I can run it off the HDMI port of my Nvidia GeForceGT 555m

  7. Adrian says

    Does this also work on ios

  8. Suliman Ahmad says

    When I try to login in it doesn’t work it tells me
    Error code:04
    What should I Do?
    Please help me

  9. Jenny says

    Hi, thanks for the help…..nice work…..

  10. RonixCorp says

    “Your video card or drivers do no meet the minimium system requirements” Show me that message when I try to Open de Game!! Dell XPS 4GB ram, NVIDEA GeForce GT 220 Win7 64 bits 2.67Ghz PLEASE HELP!!!

    1. Will says

      Minimum required graphics cards are GeForce GTX 460 / Radeon HD 5850. your card is too old and slow.

    2. TheBig-G says

      what the freak bro?? my 6 years old pc has a better gpu than yous. did u buy this notebook for 200 bucks or what?

  11. CJ says

    My game lags like hell. What should I do?

  12. meshi says

    will it work on 2GB ATI Mobility Radeon HD 4500. RAM 4GB
    or 2GB AMD Radeon R7 M265. RAM 16GB
    Please help, before installing the game. 🙂

  13. Brent says

    I torrented the game with 2 diffrent version and the dialogue and sound for characters doesnt seem to work at all have any idea why this is happeneing i wanted to test out to the game before i would buy it.

    1. Lelouch says

      Run your game as administrator

  14. kay says

    Mortal Kombat X Login Error (iOS), if you are having this error you can’t sign in in WB Play, it’s not recognizing your WBID login, even though you know you have the right email address and password.

    To fix this error on iOS game follow this instructions:

    Instead of entering your email address and password, click where it indicates to sign up for a new one.
    Enter your existing email address and password, and enter your birthday.
    Click “sign up using email” to try and create an account.

  15. abe says

    hi. i just bought this game but the lag is terrible. Please can you help?

  16. Thomas says

    Having the same problem as the ios, but I’m in Android. Tried the ios fix but it didn’t work. Any fix for that yet?

  17. abe says

    I just bought the game and it’s seriously lagging… I can’t fight well because of that… My system is windows 8.1 64 bit Intel pentium CPU@ N3540. And I don’t know anything about those graphic cards thing… Please help.. 60 bucks isn’t small money!

    1. TheBig-G says

      your pentium processor is kinda slow and that must hurt i feel you, and since u do not know about the gpu it might be old and not strong enough to run mkx. Although the game is poorly optimized and the best graphics card can not deliver a constant 60fps for smooth gameplay, any other gpu does not have any chance of running it nicely, sadly… This game was made for consoles only i guess, sad T-T

  18. Adin says

    Still can’t seem to get the mobile version to recognize that I’m trying to log-in, even with the solution.

  19. Defected says

    Every time I start the game up it always says that “warning device isn’t officially supported” I have an iPod 5 and I am only limited to 2 matches then on the third one the game crashes. How do I fix this?

  20. MID says

    my game is crashing on story mode after completing fight of johny cage n shinnok

  21. Scorzero says

    I cannot start a single fight, the game stops responding when I try to.

    1. sina says

      I have the same problem man is your GPU is AMD too.

  22. Vinc says

    Whenever I try to open the game I get this error:

    This verison of this file is not compatible with the version of Windows you’re running. Check your computer’s system information to see whether you need an x86 (32-bit) or x64 (64-bit) verion of the program.

    No one else seems to have this problem, what’s going on? How can I fix it?

    1. TheBig-G says

      MKX needs 64bit version of windows, so u might want to get a new windows. Come on, phones are starting to have 64bit 😉

  23. Cody says

    My mobile mortal kombat I was playing it yesterday and now when I try to play it it loads for s few seconds then crashes???

  24. trollerXD says

    does it fix online crashes too?everytime i go online and play it suddenly crashes

  25. niloufar says

    hi, “directx error: your video card does not meet the minimum system requirements”
    i have this problem when i try to open the game.
    pls hhhheeellllpppp

  26. Umair says

    How to fix it for Android? Using LG g4.

  27. Geyco says

    Wait does it help the wbplay error or no?

  28. zach says

    my game in the fight secwences only reaches like 10 fps but in the cut scenes i get 60 plz help

  29. emma says

    my mk is not clear everything there is white and i cant read anyhing on the screen

  30. Sbrich says

    Having problem with iPad mini crash and slow. Error message on start up?…

    Any ideas?

  31. NoChAnCe says

    Online stats leader board fraction points are NOT updating and says I’m at 0 I’ve won well over 500-600 fights since it last registered a win and that was 27 days ago! This is bs this is the only place I have came along where someone actually responds to. I’ve deleted the app re downloaded it went offline then online just did it again and still won’t update my info what gives?

  32. Wertix50 says

    My characters are grey or vlack.

  33. Zubair says

    Mkx on iphone load for a few seconds then it goes out of the app, continuously, what must i do?

  34. KingMidget says

    I can launch the game perfectly the only problem is that when im playing the only thing i get is the game sound nothing shows up im still at the desktop and the game sound is the only thing of the game running

    My pc specifics:

    AMD Quad-Core A6 APU

    AMD Radeon graphics

    8gb of ram

    And im running windows 10

  35. Fred says

    MK X never ends process when I exit to windows
    MKX still Running after Exiting to Windows
    fix this problem: Right-click the program icon or MK10.exe and select Properties. Then click the Compatibility tab then check the box Run this program in compatibility for and select Windows 7 compatibility mode from the dropdown.
    I know it’s not logical, but work.. : )

  36. Ralph hueffmeier says

    I have a iPad mini and have been playing for several months and now it won’t even open the app past the credits, last time it did this I erased the game and redownloaded it but lost all my characters except for the ones I bought what is going on I’m getting extremely agitated with being as I have spent money on this game several times

  37. blackmask says

    My game always crashes when liu kang winning sinematic (sorry for bad english).

  38. Shazid says

    When i open the game its not onen . some errors occur.. How can i fix it???

  39. Sachin says

    game starts normally, but when i do single fight and starts the match it get hang for 20 to 30 min… plz solve this…

  40. Luke Augustine says

    My Pc exceeds the requirements i have no problem playing the game:… training,towers,etc. ,however it ALWAYS crashes after the shinnok vs cage fight in story mode..? any ideas??

  41. Craig hughes says

    No matter what i do the mortal kombat game crashes or shuts off after the wb logo it didnt start this until the smoke caracter challange came up ive done a hard reseton my ipad but still willnot load

  42. Craig hughes says

    I think its a shame to have a game that crashes all the time and now will not open at all this didnt happen untill the smoke triborx challenge started know its been three weeks please if any one knows how to fix this without deleteing the game and looseing everything please email the fix to me

  43. adamuri says

    hello, i can not change fighters, i use another phone but still can not change fighters…iphone 5 ios…please help me

  44. Grégory Santana says

    Hi ! I can’t get to download the patch : “Sorry, there are no offers in your region at this time.”
    How can I get it anyway ?

  45. Grégory Santana says

    Hi. I can’t complete the offer to download the patch : “Sorry, there are no offers in your region at this time.”
    How can I get it anyway ?

  46. Jade Blue Jay says


  47. mohammed nizamuddin khan says

    I need help, m unable to open the game on my phone. It is just stuck on opening screen which says starting with exclamation mark
    M using oneplus 1 mobile phone
    Have checked for updates, but their are none available
    If u force close n reopen it, it says downloading and disappear…

    Please help i have completed 43 levels!!!!

    Thank you!

  48. henry says

    please my mkx keeps saying “Please verify the integrity of the mkx game cache” how do i fix it

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