How to Fix Mortal Kombat X Errors, Random Crashes, Low FPS, Not Starting


Mortal Kombat X was released yesterday on Steam and because the game comes with a new pre-loading feature many players complained about issues and errors. With the pre-loading feature you can download the first 3GB of the game and unlock single-player and tutorials, the rest of the game being downloaded in the background. The most common Mortal Kombat X errors that people reported on Steam forum are: Random Crashes, Low FPS, Game Not Starting and Login Error. Below you can see this error described and you can also find solutions on how to fix them.

How to fix Mortal Kombat X Errors:

#1 Mortal Kombat X Crashes

For some players, the game crashes when they start it or when they enter combat. Also, some players encounter random crashes during the game. After these crashes, the game closes and you might lose progress, some players also need to restart their PC’s. Follow the solutions below to fix the crashes in the game.

There seems to be a menu crash that is encountered by a lot of players, this issue should also be fixed with these solutions. Try all of them until your game won’t crash anymore.

“I can’t even play the game when I go to single player and then single fights my game just crashes.”


  • Follow our tutorial at the end of the post to fix this issue.
  • Don’t play with a controller because some users reported that this was why their game crashed

#2 Mortal Kombat X Low FPS

Many players are complaining about FPS issues, some players can’t remove the FPS cap and some players are having constantly terrible FPS, like 15-30 FPS. Follow the tips below to remove the fps cap and to improve the game performance overall.

“I have i7 GT 650M and 8 GB RAM and my game won’t go higher than 15 fps with lowest settings any ideas?”

“60fps is great and all, but I WANT MORE. unlocked fps is always better”

To remove the FPS cap follow these steps:

  1. Go to C:\Users\[yourname]\AppData\Roaming\MK10 (if you can’t see the AppData folder go to Control Panel and here open the Folder options, here uncheck the hidden folders box)
  2. Open options.ini in a text editor
  3. Find the word CapFPS under [Development] and set to false

Performance Issues Fix:


To fix the game performance issues like Low FPS and FPS Drops you need to follow the tutorial at the end of the post and to apply our patch to your game.

Mortal Kombat X Crash

#3 Mortal Kombat X Login Error (iOS), if you are having this error you can’t sign in WB Play, it’s not recognizing your WBID login, even though you know you have the right email address and password.

To fix this error on iOS game, follow this instruction:

  1. Instead of entering your email address and password, click where it indicates to sign up for a new one.
  2. Enter your existing email address and password, and enter your birthday.
  3. Click “sign up using email” to try and create an account.
  4. You’ll be told that you already have a WBID, and it will ask if you’d like to associate it with this game.
  5. Say yes.
  6. Once you’re back at the menu, quit the game and relaunch it.
  7. Congratulations! You’ve connected your WBID to Mortal Kombat X mobile.

#4 Mortal Kombat X Not Starting

For some users the game won’t even start, when they click Play nothing happens, the Steam icons goes green and says that they are playing MK but after that, it turns back to blue. Follow the solution below to start your game.

“Every time I go to boot the game it simply “starts” which installs DirectX again then the green profile pops up like the game started, then just goes blue again. Nothing happens after that.”

Solution: Follow our tutorial at the end of the post and after you apply our patch to your game you will be able to start it.

#5 Mortal Kombat X Missing Modes/Characters

You need to complete the game tutorial for the modes and characters to appear. You can also try to verify the integrity cache of the game to make sure that you don’t have any missing files or you can wait until the developers releases an official fix for this bug.

#6 Mortal Kombat X Failed to create D3D Device

It seems like this issue occurs mostly on the following AMD graphic cards: Radeon X300, Radeon X700, Radeon X800, Radeon 9###. Follow the solution below, that Steam provides here.

Before updating your drivers, please visit Windows Update and make sure that you have all of the critical updates and the .NET framework installed.

If you get a Failed to create D3D device error and are using any of the above ATI Cards, please update your drivers to the latest version of Catalyst by visiting the ATI driver page.

If you use a Nvidia or any other type of video card, please visit the manufacturer’s website for the latest video card drivers.

You can use the dxdiag tool to view your DirectX information.  dxdiag will show what driver version you have, what video card is in the system and so on and may provide valuable data on your system.

If you have the latest drivers for your video card and are still seeing the failures it’s possible that your system has gotten into an unusual state.  Restarting your system may reset things to a working state.

If the crash persists, set the following launch option:

  • Go to Steam’s Library.
  • Right-click on the affected game.
  • Go to Properties > General > Set launch options…
  • Type in -dxlevel 81.
  • Click OK.

Mortal Kombat XTutorial to Fix Major Issues:

Our team of developers managed to release a patch that helps you fix the errors described above. You can see how our patch looks like below, where you can also find a tutorial on how to use it and a download link. Please follow the tutorial step by step before asking any questions regarding your issues. Our patch won’t interfere with your Steam account, it will just change some files and .dll in the game folder in order for the errors to be fixed.

Follow the tutorial below to apply the patch correctly to your game.

How to apply our patch:

  1. Download the archive of the patch from here: download
  2.  Extract the downloaded archive on your PC, and open the patch from the folder.
  3. Your GPU will be selected automatically, make sure that you use your dedicated GPU if you have a laptop!
  4. Select the game executable from the game folder, if you used the default install folder it should be: “C:\Program Files (x86)\Steam\Steamapps\common\Mortal Kombat X”
  5.  Select your issue or issues from the box to the right and click the corresponding “Fix” button.
  6. After your errors are successfully fixed you can click the “Launch Game” button and play the game.

How to download: Well, you might think that our download service is pretty annoying but is very effective. To download you just need to complete a simple offer, it usually takes a few minutes, and after that, you will be able to download the patch. We use this service because is the only way to support our developers and to keep releasing and updating patches for games. Thank you! We hope you understand us and have fun playing Mortal Kombat X!

We hope that our tips helped you fix your Mortal Kombat X Errors and if you have any questions or if you don’t know how to use our solutions, please comment below and we will help you fix your game. – Team

You might also like
  1. Johny67 says

    Thank you for posting this tutorial, it helped me fix my fps issues.

    1. JasonsHitman says


  2. Makenju says

    Finally i can play MK, thank you for this!!

  3. Ednrew says

    Hi….Im having a proble….at instalation it pops up this: Decopression failed error -12 and error -7,Help?
    Mortal komabt X proper Reloaded version

    1. Denis says

      Make sure you have enough space on your drive, if that doesn’t work try another release of the game!

  4. will says

    I have minimum requirements for graphics card and everything else exceeds recommend requirements.
    But says my card doesn’t meet minimum requirements
    My graphics card is a 384 bit GeForce GTX 650 ti ddr3 2gb

    1. Denis says

      It gives you this error when you try to start the game?

      1. Guilherme says

        It does for me too, yes is when I try to start the game, can you guys help me and force my game to launch or something? I would appreciate that.

      2. taha says

        yes. This happen to me too.

    2. Dan says

      If you have an integrated GPU then you have to run it off your hdmi for now, I have this same problem and this is the best solution I have. What it’s doing for me is recognizing my intel 3000 and not my geforce and I tried adding it to the whitelist and that does not work either.

  5. Marin says

    My game randomly freezes in matches and cant complete a single normal tower.
    My specs are :
    Inter Core i7-4700MQ CPU @ 2.4GHz
    8 GB RAM
    Nvidia Geforce 750M with 2GB VRAM
    1 TB Hard disc
    I should be covering at least the minimum requirements
    (sorry if i sound like a noob)

    1. Jinsei says

      Same here, everything works like a charm till the point when the game just freezes and i have to terminate it through task manager.

      1. subzero says

        same here ,
        i have a core i5 4670k , 8gb ram and GTX 750ti with the last drivers 350.12 the game works for me but when i playing for a while maybe 30 , 40 min in history mode, vs with friends or training the game freezes my pc i have to terminte with task manger or pushing the reset button in the pc case ,I apply the last update and the problem the problem persists -_-

        1. Victor says

          I have the same problem with 750m 2gb Vram it randomly freezes after going into a match or so and I have to terminate process

  6. Tiger says

    Actually…The recommended card for MKX is a Geforce GTX 660, not 650.

    1. Will says

      maybe but the Minimum is GeForce GTX 460 / Radeon HD 5850 and my card blows these away

      1. Dan says

        I can run it off the HDMI port of my Nvidia GeForceGT 555m

  7. Adrian says

    Does this also work on ios

  8. Suliman Ahmad says

    When I try to login in it doesn’t work it tells me
    Error code:04
    What should I Do?
    Please help me

  9. Jenny says

    Hi, thanks for the help…..nice work…..

  10. RonixCorp says

    “Your video card or drivers do no meet the minimium system requirements” Show me that message when I try to Open de Game!! Dell XPS 4GB ram, NVIDEA GeForce GT 220 Win7 64 bits 2.67Ghz PLEASE HELP!!!

    1. Will says

      Minimum required graphics cards are GeForce GTX 460 / Radeon HD 5850. your card is too old and slow.

    2. TheBig-G says

      what the freak bro?? my 6 years old pc has a better gpu than yous. did u buy this notebook for 200 bucks or what?

  11. CJ says

    My game lags like hell. What should I do?

  12. meshi says

    will it work on 2GB ATI Mobility Radeon HD 4500. RAM 4GB
    or 2GB AMD Radeon R7 M265. RAM 16GB
    Please help, before installing the game. 🙂

  13. Brent says

    I torrented the game with 2 diffrent version and the dialogue and sound for characters doesnt seem to work at all have any idea why this is happeneing i wanted to test out to the game before i would buy it.

    1. Lelouch says

      Run your game as administrator

  14. kay says

    Mortal Kombat X Login Error (iOS), if you are having this error you can’t sign in in WB Play, it’s not recognizing your WBID login, even though you know you have the right email address and password.

    To fix this error on iOS game follow this instructions:

    Instead of entering your email address and password, click where it indicates to sign up for a new one.
    Enter your existing email address and password, and enter your birthday.
    Click “sign up using email” to try and create an account.

  15. abe says

    hi. i just bought this game but the lag is terrible. Please can you help?

  16. Thomas says

    Having the same problem as the ios, but I’m in Android. Tried the ios fix but it didn’t work. Any fix for that yet?

  17. abe says

    I just bought the game and it’s seriously lagging… I can’t fight well because of that… My system is windows 8.1 64 bit Intel pentium CPU@ N3540. And I don’t know anything about those graphic cards thing… Please help.. 60 bucks isn’t small money!

    1. TheBig-G says

      your pentium processor is kinda slow and that must hurt i feel you, and since u do not know about the gpu it might be old and not strong enough to run mkx. Although the game is poorly optimized and the best graphics card can not deliver a constant 60fps for smooth gameplay, any other gpu does not have any chance of running it nicely, sadly… This game was made for consoles only i guess, sad T-T

  18. Adin says

    Still can’t seem to get the mobile version to recognize that I’m trying to log-in, even with the solution.

  19. Defected says

    Every time I start the game up it always says that “warning device isn’t officially supported” I have an iPod 5 and I am only limited to 2 matches then on the third one the game crashes. How do I fix this?

  20. MID says

    my game is crashing on story mode after completing fight of johny cage n shinnok

  21. Scorzero says

    I cannot start a single fight, the game stops responding when I try to.

    1. sina says

      I have the same problem man is your GPU is AMD too.

  22. Vinc says

    Whenever I try to open the game I get this error:

    This verison of this file is not compatible with the version of Windows you’re running. Check your computer’s system information to see whether you need an x86 (32-bit) or x64 (64-bit) verion of the program.

    No one else seems to have this problem, what’s going on? How can I fix it?

    1. TheBig-G says

      MKX needs 64bit version of windows, so u might want to get a new windows. Come on, phones are starting to have 64bit 😉

  23. Cody says

    My mobile mortal kombat I was playing it yesterday and now when I try to play it it loads for s few seconds then crashes???

  24. trollerXD says

    does it fix online crashes too?everytime i go online and play it suddenly crashes

  25. niloufar says

    hi, “directx error: your video card does not meet the minimum system requirements”
    i have this problem when i try to open the game.
    pls hhhheeellllpppp

  26. Umair says

    How to fix it for Android? Using LG g4.

  27. Geyco says

    Wait does it help the wbplay error or no?

  28. zach says

    my game in the fight secwences only reaches like 10 fps but in the cut scenes i get 60 plz help

  29. emma says

    my mk is not clear everything there is white and i cant read anyhing on the screen

  30. Sbrich says

    Having problem with iPad mini crash and slow. Error message on start up?…

    Any ideas?

  31. NoChAnCe says

    Online stats leader board fraction points are NOT updating and says I’m at 0 I’ve won well over 500-600 fights since it last registered a win and that was 27 days ago! This is bs this is the only place I have came along where someone actually responds to. I’ve deleted the app re downloaded it went offline then online just did it again and still won’t update my info what gives?

  32. Wertix50 says

    My characters are grey or vlack.

  33. Zubair says

    Mkx on iphone load for a few seconds then it goes out of the app, continuously, what must i do?

  34. KingMidget says

    I can launch the game perfectly the only problem is that when im playing the only thing i get is the game sound nothing shows up im still at the desktop and the game sound is the only thing of the game running

    My pc specifics:

    AMD Quad-Core A6 APU

    AMD Radeon graphics

    8gb of ram

    And im running windows 10

  35. Fred says

    MK X never ends process when I exit to windows
    MKX still Running after Exiting to Windows
    fix this problem: Right-click the program icon or MK10.exe and select Properties. Then click the Compatibility tab then check the box Run this program in compatibility for and select Windows 7 compatibility mode from the dropdown.
    I know it’s not logical, but work.. : )

  36. Ralph hueffmeier says

    I have a iPad mini and have been playing for several months and now it won’t even open the app past the credits, last time it did this I erased the game and redownloaded it but lost all my characters except for the ones I bought what is going on I’m getting extremely agitated with being as I have spent money on this game several times

  37. blackmask says

    My game always crashes when liu kang winning sinematic (sorry for bad english).

  38. Shazid says

    When i open the game its not onen . some errors occur.. How can i fix it???

  39. Sachin says

    game starts normally, but when i do single fight and starts the match it get hang for 20 to 30 min… plz solve this…

  40. Luke Augustine says

    My Pc exceeds the requirements i have no problem playing the game:… training,towers,etc. ,however it ALWAYS crashes after the shinnok vs cage fight in story mode..? any ideas??

  41. Craig hughes says

    No matter what i do the mortal kombat game crashes or shuts off after the wb logo it didnt start this until the smoke caracter challange came up ive done a hard reseton my ipad but still willnot load

  42. Craig hughes says

    I think its a shame to have a game that crashes all the time and now will not open at all this didnt happen untill the smoke triborx challenge started know its been three weeks please if any one knows how to fix this without deleteing the game and looseing everything please email the fix to me

  43. adamuri says

    hello, i can not change fighters, i use another phone but still can not change fighters…iphone 5 ios…please help me

  44. Grégory Santana says

    Hi ! I can’t get to download the patch : “Sorry, there are no offers in your region at this time.”
    How can I get it anyway ?

  45. Grégory Santana says

    Hi. I can’t complete the offer to download the patch : “Sorry, there are no offers in your region at this time.”
    How can I get it anyway ?

  46. Jade Blue Jay says


  47. mohammed nizamuddin khan says

    I need help, m unable to open the game on my phone. It is just stuck on opening screen which says starting with exclamation mark
    M using oneplus 1 mobile phone
    Have checked for updates, but their are none available
    If u force close n reopen it, it says downloading and disappear…

    Please help i have completed 43 levels!!!!

    Thank you!

  48. henry says

    please my mkx keeps saying “Please verify the integrity of the mkx game cache” how do i fix it

Leave A Reply

Your email address will not be published.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More