How to Fix XCOM 2 Errors, Crashes, Not Starting, Performance Issues

XCOM 2 Errors

XCOM 2 Errors are currently being reported by a lot of players on the Steam Discussions Board. A lot of them are complaining about the fact that the game is poorly optimized and that it has performance issues like Freezes and Low FPS.

XCOM 2 is the sequel to the award-winning strategy game, XCOM: Enemy Unknown. Twenty years have passed since humanity lost the war against the alien invaders and a new world order now exists on Earth. After years of lurking in the shadows, XCOM forces must rise and eliminate the alien occupation.

The most common XCOM 2 issues that users mostly complained about are: Crashes, random crashes or crashes during the startup, Game Not Starting and Performance Issues like Stuttering, Freezes, and problems with the FPS. Below you can find these issues described and also at the end of the post a tutorial on how to fix them.

How to fix XCOM 2 Errors:

1) XCOM 2 Crashes, the most common crashes are crashes during the startup of the game or random crashes from 10 minutes to 10 minutes during the game. To fix this issue follow the solution below.

“I pre-ordered and also pre-load the game. However, it’s been crashing on startup. Never got into the game once. Every time I press play on the launcher, the game just crashes and says XCOM2 has stopped working. When I tried to verify integrity, it keeps saying 2 files failed to validate and will be reacquired. However once it was download, I will start the launcher only to crash on startup. Then when I tried to verify the integrity the second time, the 2 file is missing again. It feels like starting up the game destroy the two files. I am running out of solution and can’t find any help on the forum or support. Can anyone please help me? Can anyone provide me with XCOM support team email address where I might be able to get help? Thank you so much!”

Solution: To fix the game crashes follow the tutorial at the end of the post on how to fix the major issues of the game.

Also, you can apply the workarounds below.

Install from the game folder:
Head to your library > Right click XCOM2 > Local Files > Browse Local Files > _CommonRedist > DotNet > 4.5.1 > NDP451-KB2872776-x86-x64-AllOS-ENU.exe > Restart your PC

Install via Add/Remove Features

System Control > Add / Remove Features > Install Microsoft Frameworks

2) XCOM 2 No Save Location, some players are unable to save the game or when they try to load it they are getting an error that the save file is corrupt. To fix this issue follow one of the solutions below.

“My game won’t load save files. I’m aware of this being a problem in xcom. When I play Xcom2 I can save a game and it tells me it’s been saved but when I try to load that save file it tells me the file is corrupt. Windows is installed on an SSD and the game is installed on an HDD.
Documents are also moved to the HDD. I think this is relevant information based on the problem with xcom. Anyone have any idea what I can do?”

Solution 1:

1) Manually create the XCOM2 Save location in your My Documents: …\Documents\My Games\XCOM2\XComGame\SaveData
2) Make sure the user has full control over the XCOM folder

Solution 2:  The XCOM 2 saves are not in the normal XCOM: EU folder, all your saves are in “\Documents\My Games\XCOM2\XComGame\SaveData”.

3) XCOM 2 Not Starting, you might be unable to start the game, some players are encountering some code errors when they try to start the game and for some the game freezes at the intro. To fix this issue try to apply the solution below.

XCOM 2 Error Starting

“I’ll start the game up and it’ll get into the company splash logos, but after that it won’t respond, I can’t tab out, and nothing but what I assume is the background to the title screen will show. After that, all I can do is restart my computer.”

“XCOM 2 won’t start. Verified integrity of game files, Re-installed couple of times, Disabled anti-virus(avast), Changed language options, and Cleaning up graphics driver and fresh new install won’t help either. Does anyone having similar issues?”

Solution: Check the tutorial at the end of the post on how to fix the major issues of the game.

4) XCOM 2 Performance Issues, a lot of players are encountering XCOM 2 Freezes and some of them problems with the FPS like Low FPS and FPS Drops and a few of them Stuttering during the game or during the cut scenes. To fix the performance issues of the game follow the workaround below.

“Anyone experiencing low fps? I running anywhere from 25-36 FPS on the game and I’m pretty sure my GTX850M is much more capable than that O.o..”

“I was getting 45-50fps during the tutorial mission but now that I’m back in my ship I’m getting 3-5fps. what’s going on?”

Game randomly fails on start-up and when it does succeed, I get either a few minutes or maybe half an hour before it crashes and I need to restart my PC before it will play again. Rather frustrating. I’ve a GTX 970, i7-4790k and 16GB of RAM and judging by the performance when the game does play, I don’t think my system is the issue.”

Quick Solutions: You can quickly follow the performance issues of the game by applying our patch, follow the tutorial below on how to do that.

Try to turn down your AA to FXAA you hardly notice the difference and it runs much MUCH smoother. Also, follow this guide here to optimize your video settings for quality and performance.

XCOM 2 Tutorial to Fix Major Issues:

Our team of developers managed to release a patch that helps you fix the errors described above. You can see how our patch looks like below, where you can also find a tutorial on how to use it and a download link. Please follow the tutorial step by step before asking any questions regarding your issues. Our patch won’t interfere with your Steam account, it will just change some files and .dll in the game folder in order for the errors to be fixed.

Follow the tutorial below to apply the patch correctly to your game.

How to apply our patch:

  1. Download the archive of the patch from here: download
  2.  Extract the downloaded archive on your PC, and open the patch from the folder.
  3. Your GPU will be selected automatically, make sure that you use your dedicated GPU if you have a laptop!
  4. Select the game executable from the game folder, if you used the default install folder it should be: “C:\Program Files (x86)\Steam\Steamapps\common\XCOM 2”
  5.  Select your issue or issues from the box to the right and click the corresponding “Fix” button.
  6. After your errors are successfully fixed you can click the “Launch Game” button and play the game.

How to download: Well, you might think that our download service is pretty annoying but is very effective. To download you just need to complete a simple offer, it usually takes a few minutes, and after that, you will be able to download the patch. We use this service because is the only way to support our developers and to keep releasing and updating patches for games. Thank you! We hope you understand us and have fun playing XCOM 2!

We hope that our tutorial helped you fix your XCOM 2 errors and that now you are playing and enjoying the game. If you encounter any issues or if you have questions please use the comment section below and we will help you fix your game. – GamesErrors Team

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Hello, my name is Denis, I am a gaming enthusiast and I started this website to help other people fix their games issues. A few years ago I saved some money to buy a game that I expected for a long time and I was unable to play it due to some issues. After that, I started this blog to help others in this situation.

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35 Responses

  1. Bennedict says:

    Thank you for this tutorial guys, I can finally play the game!

  2. Jack says:

    I was really annoyed last night when playing XCOM 2. I have an NVidia GTX 970 (Overclocked), Intel i7 4790K, 16GB RAM etc which can play a modded (Re-shade) Witcher 3 at 50-60 fps (40 with demanding Hair Works). So when I was only getting 30fps AT MOST from Xcom 2, I knew something must be VERY wrong with the game. On occasion, like moving from room to room within XCOM Base, and during cutscenes etc, my FPS counter has dropped to a new low of just 3!

  3. James says:

    Hello. Keep getting the minimum direct10x required when trying to log in.

  4. Daniel says:

    Does it work with a lower than minimum GPU? I have a gtx 260m.

    • Sad Sam says:

      Game needs a minimum DX 10.1. Use a application like GPU-Z to see what max version of DX your GPU can support, because series 200 support 10, but later ones also 10.1.
      No, it doesn’t matter if you installed DX 11/12, and DXDiag shows DX 11/12, it matters what your GPU can support.

  5. Jackson says:

    Hi, i pre ordered xcom on thursday the day before it came out. I have never used steam before so i asked it to pre load the game. On Friday i couldn’t open the application. I still have it in my steam library and i already deleted the non working application and redownloaded it. The error i got was “steamworks not initializing.” It is still not working. when i close steam it ask me to redownload it and re install xcom. I’ve done this twice and I don’t know what to do. Please help

  6. Ty says:

    Has anyone found a fix for the corrupt save files that actually works? The game is worthless without the ability to save or load. A common denominator seems to be users with this issue are running Win 10 and have an SSD drive.

  7. Jack says:

    So, I’ve gotten a crash where I’m en route to a mission site in the skyranger, and the game crashes during that. It has been happening randomly before, where I just restart the pc and it works again, but this time it happens every single time I go to the mission (a landed ufo). I have a AMD FX 6300, and a 760, so I doubt it’s that. I was wondering if you knew how to fix it

  8. Robert` says:

    I cannot get into the game either. Here are the exact steps and things that occur:

    1) I navigate to my library and double click on XCOM 2.
    2) The launch screen shows and I click on the “Play” button
    3) Almost immediately I get a “XCOM 2 has stopped working. Windows is looking for a solution” window followed by the “A problem caused th program to stop…” window that means it didn’t find a solution with a close program button which I click.
    4) Immediately after I click close program a steam window pops up saying “Completing installation”. That window goes to 1% and then crashes out giving a new window with the message, “The Steam servers are too busy to handle your request for XCOM 2. Error Code (41)”

  9. Xavier says:

    when I launch xcom 2, my screen just turns all white or black and it says that it stopped working. Also my mods arent showing up

  10. Douglas says:

    Does this work on mac? My problem is I can get it to start, it then takes me to an options menu where i would need to hit play again (no problems yet) but then when I hit play, the window disappears and nothing happens. Then the only way to close it is to reset my computer. Advice?

  11. Brett says:

    Hey I have been having problems getting my game to start, when I launch it for the first time it almost gets to the menu then freezes and I have to manually close it. any time after that the screen goes black and i get a pop up saying Xcom 2 has stopped working. I have tried your fix and it hasn’t worked for me. 2K support has not contacted me in over a day and I would really appreciate some help. an email would be great, I will also check back here later, Thanks.

  12. Luke says:

    Try to start game through steam and get “failed to start game (unkown error)”

  13. Lew says:

    I have this problem : The Steam servers are too busy to handle your request for XCOM 2. Error Code (15)

  14. marion says:

    could xcom 2 be responsable for this errors : ” 0xc0000e9 an error e/s happend ”
    sorry i’m french ..

  15. RickyP says:

    Same thing happened to me too. I could load to a old save and continue from there. BUT when i came to the same mission after some turns the same thing happened again… now all the saves on that current mission is “corrupt” and crashes upon finished loaded.

  16. Jack says:

    Have same problem with missing files. Im starting game – everything runs fine. I can LOAD a game once – but if i try to load game again – it crashes and exit to windows. Steam shows me that game misses 2 files. Ive repeated that process many times. Nothing change. Help plz.

  17. Orselias says:

    I’ve been experiencing a strange issue. It started on the second tutorial mission (Power converter). When I threw a grenade, the game would freeze. I’d have to force it to close. However, when trying to start it again it would freeze just after the splash logos as it tried to load the main screen. I’d have to verify the integrity of my game cache and it would then download something. I lowered my graphics settings and that seemed to help. However, after two missions I had the same issue though it happened when an enemy was taking an overwatch shot. Again it would not load the main menu. Running a Ge-Force GTX 760 with AMD 6 core processor alongside 16gb ram.

  18. Clif says:

    For those who are experiencing startup crashes, I wrestled with it for weeks until 2K told me that the card I thought was about the minimum was in fact not. Two techy friends had told me the card was fine, but it took a triple check to discover otherwise.

    Consider a new graphics card?

  19. Donald Sears says:

    I’m running into the same issue. I’m currently living in Tamuning, Guam.

  20. Ben says:

    I am having issues getting into final mission. I have just hacked the radio relay go through the cutscenes to the next mission and just after the fade to black of the cutscene the game crashes

    • Lokaran says:

      Same here, the Video in front of the last mission plays but at it’s end there are only the soldiers shown…looking at me. No Menu, no escape works. The Game freezes in this Position…but Music still plays and the Soldiers still have theire animations. Clicking for some hide Menus didn’t work. Help pls.

  21. Christian says:

    I disabled the alien hunters dlc on steam, and now I’m having a pop up saying I’ll have performance issues and eventually when playing, the game crashes

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