Diablo 4 Can’t Use This Content Error: How to Fix It on PS5

If you cannot play Diablo 4 on PS5 just because it's saying can't use this content, check out this guide to fix this error 👇


Many Diablo 4 players in PS5 is getting can’t use this content error repeatedly. If you are one of them, don’t worry. It’s very easy to fix.

Since the release of Diablo 4, PlayStation users have been going through various issues with this action RPG. This is one of these problems. You may get this error when you try to open this title on your game console.

Learn the ways to fix Diablo 4 login error 1703 if you are interested.

Why is PS5 saying can’t use this content while opening Diablo 4?

For various reasons, this annoyance may pop up on your device. However, in most cases, it’s because of any of the following ones:

  • License issues: Due to licensing problems or restrictions, you may be unable to launch D4 on your PS5 and get this error.
  • Server problem: Server outage, overloading, etc., also can be the reason why you are getting can’t use this content error.
  • Account problem: Problems with both Battle.net and PSN accounts can also be why you are encountering this difficulty.

How do I fix Diablo 4 can’t use this content error on PS5?

The issue you are currently encountering is not a very complex matter. Before trying any major methods, we suggest you try these quick ones:

  • Visit the Battle.net support page and see if there is any server outage or maintenance going on.
  • Also, check the PlayStation server status.
  • Ensure that you are using the correct account on your console while accessing Diablo 4.
  • Restart the console and relaunch the game.
  • Make sure that the internet connection has no problem.

✅ After doing the above things, try the following solutions one by one to resolve can’t use this content error while accessing D4 on PS5:

  1. Connect Battle.net and PSN account
  2. Restore the license
  3. Rebuild the database

1. Connect Battle.net and PSN account

Time needed: 2 minutes

In many cases, PlayStation 5 users encounter can’t use this content error while opening Diablo 4 because the PSN and Battle.net accounts are not connected. So, to fix it, connect those two accounts.

  1. Visit the Battle.net account page and sign in with your credentials.

    signing into battle net account

  2. Go to Connections.

    going connections battle net account

  3. Click on +Connect next to the Playstation™Network.

    clicking connect for playstation network psn account battle net

  4. Follow any onscreen steps to connect your PSN account.

Now, you can play Diablo 4 and see whether it has worked or not.

2. Restore the license

  1. Go to PS5 Settings and then navigate to Users and Accounts.going users and accounts ps5
  2. Then, go to Other.going other users and accounts ps5
  3. After that, tap on Restore Licenses.going restore licenses ps5
  4. At last, tap on Restore.

This method will also help if you encounter unable to find a valid license error on Diablo 4 on PS5.

3. Rebuild the database

Another effective way to resolve Diablo 4 can’t use this content error on PS5 is rebuilding the database and clearing the cache by following these steps:

  1. Shut down PS5 completely.
  2. Press and hold the Power button and release it after hearing the beep sound twice.
  3. Connect a USB controller.
  4. Select the Clear Cache and Rebuild Database using the Dpad of the controller and tap on it.tap on clear cache and rebuild database ps5
  5. After that, tap on Clear System Software Cache and then click on OK.
  6. Give it some time to finish the process.

After the process is done, run Diablo 4 and see whether you still get the error message: Can’t use this content or not.

More methods:

For some users, the error message may still pop up. In this situation, consider trying these solutions:

  • Reset the Console Settings.
  • Re-install D4.
  • Contact the Battle.net support team.

If you are interested, check out this guide on how to prevent Diablo 4 from crashing.

The above methods are enough to repair the Diablo 4 can’t use this content error. Let us know in the comment box if you know any better method.

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