Steam Store Black Screen: How to Make It Work

If the Steam store gives you a black screen, we will help you turn the light on in the darkness! 💡

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Steam store’s black screen is a common problem that most Steam users will experience once or twice. The problem can be very annoying and complicated to solve if you don’t have time and patience. This is why we gathered the most common causes and solutions in one place so you can troubleshoot and get the Steam client up and running again.

Once you access your Steam store page, you might experience problems launching games. Read our guide for troubleshooting games not launching on Steam.

Why is my Steam store page not displaying?

The Steam store page isn’t displaying because of faulty HTML cache files, corrupted client files, outdated graphics drivers, or Steam. Steam store black screen can also occur if you are part of the Steam BETA program or your operating system is outdated.

How to fix the Steam store black screen?

Some of the easy fixes for this problem are:

  • Run Steam as administrator.
  • Close your Steam client, restart your PC, and then launch Steam.
  • Click several times on the black screen.
  • Turn off and delete all modifications for Steam games.

If the previously listed fixes didn’t help you move past the Steam store black screen, follow the solutions from the list below.

  1. Clear HTML cache files
  2. Update the graphics driver
  3. Clear Steam cache
  4. Update the Steam client

1. Clear HTML cache files

Time needed: 3 minutes.

Users who experience the Steam store black screen can usually access the library since it is stored locally on your device. However, the store page is fetched from the Steam website, and outdated HTML cache files can prevent this page from being rendered properly.

  1. Use the Windows key + R shortcut to open Run, type %appdata%, and press OK.

    This will open File Explorer in the Roaming appdata ok

  2. Click on the AppData folder in the address bar.

    roaming appdata folder

  3. Open the Local folder within the AppData folder.

    appdata local folder

  4. Find and open the Steam folder.

    In this folder, there should be another folder called htmlcache.local steam folder cache

  5. Right-click on the htmlcache folder and select Delete.

    This will delete only HTML cache files stored on your device, no game progress or client configuration will be lost.delete htmlcache folder

  6. Restart your PC and run Steam.

    A new htmlcache folder will be generated, which might take some time when you run Steam.

2. Update the graphics driver

Outdated graphics drivers are reported to cause various issues with the Steam client, including the black screen in the store. Keeping this driver up-to-date is generally good for a smooth and optimized experience.

  1. Click on the Windows icon, type Device Manager, and open this tool from the search results.
    windows icon search bar device manager result
  2. Double-click on the Display adapters section to expand it.
    device manager double click display adapters
  3. Right-click on your GPU and select Update driver.
    device manager graphics card gpu update driver option
  4. Select Search automatically for drivers.
  5. If driver updates are found, follow additional steps for installation.
  6. Restart your PC.

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3. Clear Steam cache

Besides the HTML cache that you should already have cleared up until now, there are general Steam cache files that can cause a black screen in the Steam store.

  1. Use the Windows key + E shortcut to open File Explorer.
  2. Navigate to the default Steam directory by pasting the following path C:\Program Files (x86)\Steam. If you changed the Steam installation directory, navigate to it.
    file explorer program files steam
  3. Right-click on the appcache folder and select Copy.
  4. Use the Windows key + D shortcut to go to Desktop and CTRL + V shortcut to create a backup of the appcache folder.
  5. Return to the Steam directory, right-click on the appcache folder, and select Delete.
    appcache steam delete
  6. Restart your PC and run Steam.

👉 Steam might take some time until it generates a new cache folder. If there are issues with generating a new appcache folder, you can copy/paste the directory you backed up on the Desktop.

4. Update the Steam client

If deleting cache files didn’t remove the black screen from the Store, you can try to manually update the Steam client. This will work only if you can open the client and the black screen is only in the Store.

  1. Launch Steam.
  2. Select the Steam dropdown in the top left corner and click on Check for Steam Client Updates…
    steam check for steam client updates
  3. Follow the steps for updating Steam if an update is found. You will get a ‘Your Steam client is already up-to-date‘ message if no new updates are available.

Extra steps

  • Opt out from the Steam BETA program if you are part of it.
  • Reinstall Steam by uninstalling it, deleting all the directories connected to it, and installing it again.
  • Update your operating system.

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We hope your Steam store black screen has some colors and works properly now. Share with us what solved this issue for you, and let us know if you have any other issues with Steam.

If you encounter any issues or errors while playing your favorite games and require support, feel free to contact us here. Our team is always ready to assist you and ensure your gaming experience is seamless and enjoyable.

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