How to Fix Tom Clancy’s The Division Errors, Crashes, Not Starting, Performance Issues


Tom Clancy’s The Division was released this week on Steam and by now the game has a lot of Mixed reviews. Players complained that the game servers went down at the launch of the game and also about other critical errors and bugs.

Black Friday – a devastating pandemic sweeps through New York City, and one by one, basic services fail. In only days, without food or water, society collapses into chaos. The Division, an autonomous unit of tactical agents, is activated.

A lot of players are encountering game breaking issues and they are unable to play the game. The most common Tom Clancy’s The Division errors that users reported on the Steam’s Dashboard of the game are Crashes, Game Not Starting, Performance Issues like Low FPS, FPS Drops and Stuttering/Freezing, Server Issues and Disconnection Problems and also a weird error in which they are unable to change the language from Russian. Reportedly, there have also been problems accessing the accounts and being unable to sync them. This problem pervades to even the most famous of the games like League of Legends, GTA V, etc.

Below we will help you to fix all of the errors listed above so you can finally start playing the game. You will find all the issues in the game described to see which one you got and solutions for each of them. If you already know for sure what is your error, you can skip to the solution below and fix it. Also, make sure that you read our fix for the major issues of the game if these solutions won’t work, you can find it at the end of the post!

How to fix Tom Clancy’s The Division Errors:

1) Tom Clancy’s The Division Crashes, this issue is very common, for some players the game crashes constantly while playing or during the intro of the game. To fix this issue follow the tutorial at the end of the post.

“I can get into the game and play for about 5 minutes or so and then my game crashes to desktop. I can’t seem to get it to stop doing that. If anyone has a known way around this, please help.”

“So the game crashed about 5-10 secs into playing. I can sit in the menu just fine but it seems any actual gameplay just crashes me
Running an i7-4790k and SLI 980 Ti(s) With 3 Monitors, One 4k as the main display and 2 1080p”

“The game either crashes halfway through the opening scene or right afterwards. Any ideas?”

“Anyone else having trouble with this? Just opens up shows the first screen and then closes out without any error.”

Solution: Make sure that you meet the minimum system requirements and that you have the latest graphic card drivers up to date. After that, if you still encounter crashes apply our patch to the game, you can find it at the end of the post.

2) Tom Clancy’s The Division Resolution Issue, you might have issues with the resolution, your game might just show on half of the screen. To fix this follow the solution below.

“Every time I launch the game I have this weird resolution issue. The game only shows on half the screen and I am unable to change that. Can anyone help me?”


  • Press Alt+Enter and you will be in windowed mode. Now go to the main menu and change the resolution.
  • You can also change it manually from the configuration file:
    1. Go to C:\Users\username\Documents\My Games\Tom Clancy’s The Division
    2. Find GFXSettings.Rogue_x64.xml
    3. Right click, then choose Edit
    4. Scroll through the settings until you find resolution
    5. Set custom height and width, save and exit.

Tom Clancy's The Division Crash

3) Tom Clancy’s The Division Russian Language Issue, some players that bought the game in Russia and in regions similar have the game locked only in Russian language and they can’t change it to English.

“Notice: Purchases made in this region will only receive the Russian language.
Can I change the language if I bought the game? I don’t want to play the game with Russian language? If anyone knows something, please help me!”

“I paid 74$ for the full version of the game, rather than a partial product only with the Russian language, what the hell? I can’t play in English?”

“So I live in a CIS Region and I’m really interested in the Division but the steam store page says I will only get the game in the Russian language. I do not speak Russian.”

Solution: The Russian PC Version of the game only comes with Russian. The console versions come with the full language pack.

Confirmed info: the Russian version will have several languages available depending on the platform, but English will always be part of it as well.

We are sorry for any confusion around the availability of languages on the Russian PC version. Any customers who purchased through Uplay should contact our Support team for more. If you purchased the game elsewhere please contact your retailer for assistance.

4) Tom Clancy’s The Division Not Starting, for some gamers the game simply won’t start, they click the Play button in the Steam Library and nothing happens or they encounter a black screen during the startup. To fix this issue you can try the workaround below.

“The game preload and installation are completed. When I click Play in Steam, the game never starts. Video drivers are up to date and anti-virus is turned off, restarted the machine, all with no results. In the library, it says that the game is running. But, nothing is going. What should I do?”

“Game won’t launch. Getting sync error. If skip it, it just shows a black screen with no signs of activity.”

“Tom Clancy’s The Division Black Screen is a common issue and I saw a lot of players complain about it. I am also encountering it at the startup of the game. Is there something I can do to fix it?”

Workaround: Our patch will fix this issue and after that you will be able to start the game.

  • You can try to press ALT+ENTER and this should fix the black screen issue.

Also, you can try this:

  • Go to Documents\My Games\Tom Clancy’s The Divison
  • Open GFXSettings.Rogue_x64 (back it up before you do)
  • Change the “width” and “height” values to match your resolution
  • Change Windowed to Fullscreen
  • Save and start the game

5) Tom Clancy’s The Division Server Issues, you might be unable to connect to the server and you are encountering this errors: Romeo, Delta and Mike. To fix this follow the solution below.

Tom Clancy's The Division Issues

Solution: Make sure that your internet connection is working and that you can connect to the internet. Also, make sure that your firewall or antivirus is not blocking the game connect to the server. If these solutions won’t help, it means that the issue is with the Ubisoft Servers and you need to wait until they resolve it.

6) Tom Clancy’s The Division Sound Issues, a few players also complained about sound issues. You can fix them by applying the quick solution below.


  1. Right-click on the speaker icon in the taskbar
  2. Select Playback Devices
  3. Click on your Default Device
  4. Open the Properties
  5. Switch to the advanced tab
  6. Set the Default Format to 16bit, 48000 Hz (CD Quality)

7) Tom Clancy’s The Division Performance Issues, issues like Low FPS, FPS Drops, Stuttering and Freezes all are related to the performance of the game and because of that, you are encountering them. But the good news is that all of these performance errors can be fixed with the solution below.

“I just recently purchased a new laptop and with some games I’m noticing I seem to get worse frame rate than I did with my older one. I was under the impression that this one was better and I feel like it meets the minimum requirements for the division but I still only get about 15 frames on low.”

“I’ve played in the CBT and I had little to no performance problems, now, in the OBT the game runs horribly. There was a fight with a few NPCs in which my fps dropped down to 19 and it barely got up to 30 during the whole fight while in the CBT it runs smoothly with higher settings.
There is also some weird stuttering while exploring the city.”

“Hey, guys I am experiencing extreme low fps. like from 1 to 10 fps. I could play the beta between 30-45 FPS. Now I do have a small note that I didn’t restart my PC after installing the new Nvidia drivers and the division. Should I restart my PC or try something else?”

Solution: To fix the performance issues follow the workarounds below or apply our patch.

  • Turn off Vsync.
  • Use fullscreen instead of windowed/borderless.
  • Update your graphics card drivers.
  • Avoid unnecessary crowds in the Dark Zone.
  • After respawning, wait for the world around you to load fully before running off.

 The Division Major Issues Fix:

Our team of developers managed to release a patch that helps you fix the errors described above. You can see how our patch looks like below, where you can also find a tutorial on how to use it and a download link. Please follow the tutorial step by step before asking any questions regarding your issues. Our patch won’t interfere with your Steam account, it will just change some files and .dll in the game folder in order for the errors to be fixed.

Follow the tutorial below to apply the patch correctly to your game.

How to apply our patch:

  1. Download the archive of the patch from here: download
  2.  Extract the downloaded archive on your PC, and open the patch from the folder.
  3. Your GPU will be selected automatically, make sure that you use your dedicated GPU if you have a laptop!
  4. Select the game executable from the game folder, if you used the default install folder it should be: “C:\Program Files (x86)\Steam\Steamapps\common\Tom Clancy’s The Division”
  5.  Select your issue or issues from the box to the right and click the corresponding “Fix” button.
  6. After your errors are successfully fixed you can click the “Launch Game” button and play the game.

How to download: Well, you might think that our download service is pretty annoying but is very effective. To download you just need to complete a simple offer, it usually takes a few minutes, and after that, you will be able to download the patch. We use this service because is the only way to support our developers and to keep releasing and updating patches for games. Thank you! We hope you understand us and have fun playing The Division!

By now we hope that you managed to fix your issues and that you are enjoying the game. If you have any other questions regarding other issues that we haven’t mentioned please comment below and we will help you fix your Tom Clancy’s The Division errors. – GamesErrors Team

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  1. Trevor says

    Will this fix the Uplay crashes??

    1. Denis says

      To fix the uplay crashes try to update it or to reinstall the launcher.

  2. Ken says

    SLI is worse than single card. eff my life

  3. sami says

    how to fix the crashes that occure 1 min into gameplay? i tried this method, didn’t work, also my pc turned off once, as in power off and not shut down, this is. ad for pc.
    i7 4770k 16gb 2400 ram, 2560x1080p screen, 5500 rpm wd green hard drive, windows 10 64bit

    1. Phil says

      Has anyone had trouble opening the tech wing? I’ve done the morgue mission and was supposed to meet Paul Rhodes in the main building, he’s not there and nothing for me to activate? Damn it, I may have to restart the game.

  4. FIFIRM19 says

    My PlayStation is showing this on the scream “Delta 200101159, The Deviaion services are not available at this time. Please try again later”. This is ridiculous, I paid $100 for this deluxe edition. And it’s turning out to be the biggest mistake I ever made on video games. So, please, do what ya’ll can to have it fixed.

  5. Capsoulan says

    I’ve got the Uplay crash where i press play and it grays out, it then starts to load then says synchronizing with the cloud then straight after it opens up The Division Overview and Play becomes orange again but it never actually loads the game 🙁

    1. Frasier says

      same thing here

  6. Rico says

    I cant open up the Tech Wing. Completed the mission (even says i completed mission) and tells me to talk to Rhodes, but i cant find or see Rhodes in the Tech wing. Nor does it allow me to activate the laptop. I tried replaying the mission over (7times now). Even tried killing myself in the elevator after you beat the boss. PLEASE help!!! Xbox One.

  7. Gabriel says

    ive a sound issue, i cant hear the footstep ingame, how i can fix it ?

  8. Kev says

    Do you need xbox live to play this game because i Dont have internet?

    1. Tomas Gjerstad says

      Yes. This is a online game ONLY!

  9. sina says

    i have the same language problem that you notice . what i have to do?

  10. Justin says

    My game seems to work well even on ultra settings however the npcs do not load! They can shoot me and I don’t even see them at all untill I’m dead.. Even than I have to go back to where I died and wait a bit for it to load the npcs. Streets are ghost towns. Nothing loads that is a npc. Players I see fine…no npcs tho. Anyone have this issue? I have a bit older system, but I do run with good stuff for the most part. I also am not the only exception one who is having this issue.. My rig is this…
    amd phenom II X3 720 processor 2.80GHz
    8.0 gig of klingston ram
    64-bit so Windows 7
    GPU: Nvidia GTX 970 4gig

    I know my processor isn’t the best but the npc should still load. Worst case with them is textures wouldn’t render but the npc its self doesn’t even appear in game. Please help develop.

  11. Adrian says

    I can’t even open the game, ill press the key to start the game from the desktop then it’ll load for awhile then a tiny menu will pop up and tell me the game has crashed and won’t even give me a reason or won’t even load a black screen.

  12. Tomas Gjerstad says

    I am having lots of issues with The Diviton. The game lunch and I get black screen, The game lunch and freeze, When I do manage to get in to the game in crashes frequetly. Sometimes it just go out to windowsn desctop and I can send crash report. Probably been doing this about a hundred times already during the 24 hrs play time I manage so far. But it also completly freeze my computer and I kan`t Alt Tab out eiter Ctrl Alt Delete will work. Luckaly my power button is set to shut down the computer. And this works.
    Now, here are the things I have tried so far: Check all drivers are up to date: Yes.
    Close all backround applications including antivirus: Yes
    I have dissabled Crossfire: Yes
    I tried run on stock seting and even tuned this down to a lower resolution.
    No mather what I have done. The game still keeps crashing. Oh! And yes I have deleted the: THis Computer: Documents: My games: Tom Clancey`s The Divition folder to forcefully delete graphic setings.

    My rig (In case this is relevant):
    Corsair Obsidian 900D
    Corsair AX1500i
    Intel Core i7-4790K
    3x Samsung 850 Pro Series 256GB SSD
    16GB Corsair Dominator Quad DDR3 kit
    2x XSPC AX480 Quad radiator
    XSPC AX240 Dual radiator
    XSPC AX120 Single radiator
    XSPC RX360 Triple radiator
    XSPC X2O 750 Dual 5.25 Bay Reservoir Pump
    EK-Supremacy EVO Acetal+Nickel CPU block

    1. john says

      yep having the very same problem..:(

  13. bruce rivers says

    I paid 100 for this game and can’t even play the second mission keeps giving me a message data copy stiLloyd has hours to download worst mistake ever purchasing this game

  14. Jon says

    extremely pissed off right now, constant crashed on my xbox one. It will just freeze up and then not resume. I go to restart my xbox and then when I try to log back in I just stare at a black screen. I dont UNDERSTAND how you can put a game out and this happens! I am beyond tired of restarting the game! WTF!

  15. Lex says

    What has worked for me is: choose win8 compatibility in thedivision.exe properties. Update my graphic drivers. Turn off Uplay overlay ingame and give my graphic card 2gb of dedicated ram.

    I played yesterday for an hour and no crashes found. Before the game crashed 5-10mins. I play with everything in low and 30fps limit and at 1024 res.

    My rig is this (and I can play at 20-25fps): gygabite brix intel i3 5010u with integrated 5500 hd intel.

    So if I can play with this ridicolous rig without crashing hope it helps you out.

  16. Rene says

    When playing the game tje screen keeps goin from lighter to brighter all the time it’s Really annoying. Does any one know whst to do to stop this

  17. Paul says

    I have a ps4 and there no set that help me it’s will not loading my profile if anyone know how to help that wld be awesome

  18. dingo says

    The suggested solutions are appreciated, but this game was an ultimate disappointment and I had to return it. No matter what I tried, after two weeks, it still never launched even once. All I got was error code Delta at the welcome screen. That’s ridiculous, there’s a million other games out there. Graphics, ai, gameplay, those are the things gamers should be critiquing, not whether or not the damn thing will even work. The simplest things that should have worked never did. Jip.

    1. Larry Gall says

      I have a strict protocol I never stray from when it comes to Ubisoft.. Wait 6-10 months for the price to come down below 50%, and for the bugs to be worked out, THEN I’ll pick it up on eBay. I paid $19 on eBay for a brand new set of disks cellophane still on it. I NEVER buy new from them. I have no trust for Ubisoft. When they have a good release, with fewer than 10 bugs (none game breaking), I consider it an accident and expect to find something bad as time goes on.

  19. manpil says

    i do 4 steps and the game crashes and sends me back to uplay store

  20. Cantras says

    1. Uninstall all old Distributables via the Control Panel/Systemsteuerung
    Only leave the newest one in for your system.
    For me that was Microsoft Visual C++ 2013 64bit

    Everything else I deleted.

    2. Uninstall your graphics card driver completely and reinstall the newest one.


    Worked like a charm now The Division is functioning properly.
    It also helped with a CS:GO bug in which the mouse cursor would disappear after closing the console.

  21. vedang says

    when i click the game does not starts and after it shows not responding it even does not shoes the ubisoft logo start of game i tried all the ways in resolution in my documents so please help!!!

  22. Brown says

    Uninstall GeForce experience, that’s what worked for me.

    1. Steve says

      Agreed. I noticed when I insatalles experience that’s when my problems started. Deleted last night and fingers crossed I can play tonight now!!!

  23. Killerstaves101 says

    On my ps4 I get to the installing game data screen and the bar stops moving I’ve been waiting for hours and still hasn’t moved an inch

  24. Killerstaves101 says

    Anyone have the same problem

  25. Larry Gall says

    “How to download: Well, you might think that
    our download service is pretty annoying but is very effective. To
    download you just need to complete a simple offer, it usually takes a
    few minutes, and after that, you will be able to download the patch. We
    use this service because is the only way to support our developers and
    to keep releasing and updating patches for games.”

    In other words, if you want an un-broken game, you have to sit still while we pump ads into your eyeballs. Otherwise, for the regular price of $60, you get the technological mess we give you and you will be happy with that.. lol.

    I really haven’t had any technical issues, except getting stuck in places I shouldn’t (like tonight I got stuck between a door and a wall in Grand Central Station mission, within sight of the end, right before you go up the stairs back to street level). This happened about 5 or 6 times in the past 3 months. The only real complaint is that at level 27, I get shot once in some situations and I’m dead, which I’d be fine with considering that in real world it would likely kill anyone, but what I don’t like is that I can empty a light machine gun into that same NPC’s face and he just keeps running full stride toward and past my cover position. Some require 60 head shots with powerful sniper rifles, or 30 shotgun blasts just to slow them down. Rediculous. I wish they would fix this. Some more random content and missions would be nice as well to keep the game alive for me. Maybe they’ll offer a better DLC as well. I’m not interested in the 3 they released so far.

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