How To Fix NBA 2K17 Errors, Crashes, FPS Issues, Error Code And Other Bugs


NBA 2K17, the 18th installment in the game franchise is now available on Steam and also for consoles. It is considered on of the best NBA’s ever made. The new basketball simulation game brings a lot of amazing features. Developers spent the last year working on new systems that automatically detect jersey changes and introduce rules. Also, two of the most interesting features of the game, My Career and My Player were upgraded and now they have new ways to play.

The game is available for some time now but because of some updates, you might encounter different issues from time to time. The most recent error that players are currently complaining about is NBA 2K17 freezing, apparently, this issue stops a lot of players from a smooth gameplay.

The second issue, remember that we are now talking about recent issues in 2017, is the efeab30c 2K17 error code. This error appears when you try to connect to a game server.

Because the game comes with a lot of new features and system that developers worked on in the last year players are complaining about issues and bugs that are making the game unplayable. The most common NBA 2K17 errors that users are complaining about are FPS Issues like Low FPS and FPS Drops, Crashes, different Error Code (some of the players reported the following errors codes when they tried to connect to the game server 4b538e50 or efeab30c).

NBA 2K17 not loading, is another issue that bugs a lot of players at the moment. The game stucks at the loading screen and it won’t load anymore. From this point you are unable to do anything, just restart your game.

If you are experiencing one of the issues from above, you’ve come to the right place because we are going to help you fix them. Just read below and fix your issue in the errors list, there you will also find a workaround or solution for it.

Following the record-breaking launch of NBA 2K16, the NBA 2K franchise continues to stake its claim as the most authentic sports video game with NBA 2K17. As the franchise that “all sports video games should aspire to be” (GamesRadar), NBA 2K17 will take the game to new heights and continue to blur the lines between video game and reality.

System Requirements


    • OS: Windows 7 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
    • Processor: Intel® Core™ i3-530 @ 2.93 GHz / AMD Phenom™ II X4 805 @ 2.50 GHz or better
    • Memory: 4 GB RAM
    • Graphics: NVIDIA® GeForce® GT 430 1GB / ATI® Radeon™ HD 6450 1GB or better
    • DirectX: Version 11
    • Storage: 70 GB available space
    • Sound Card: DirectX 9.0x compatible
    • Additional Notes: Dual-analog gamepad; Additional Notes: Initial installation requires one-time internet connection for Steam authentication; software installations required (included with the game) include DirectX and Visual C++ Redistributable 2012


    • OS: Windows 7 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
    • Processor: Intel® Core™ i5-4430 @ 3 GHz / AMD FX-8370 @ 3.4 GHz or better
    • Memory: 8 GB RAM
    • Graphics: NVIDIA® GeForce® GTX 770 2GB / ATI® Radeon™ R9 270 2GB or better
    • DirectX: Version 11
    • Storage: 70 GB available space
    • Sound Card: DirectX 9.0c compatible sound card
    • Additional Notes: Dual-analog gamepad

I hope that you checked the system requirements of the game above and that your PC meets at least the minimum. If that’s the case we can go ahead and fix your issues. Below you will find a list of the NBA 2K17 errors and issues. For each issue, you will have a workaround or solution on how to fix it and play the game. If you have any questions or if you are not sure how to use a workaround, you can use our Support Service here and a member of our team will help you fix your game.

NBA 2K17 Errors List:

#1 NBA 2K17 Crashes


A lot of players are complaining about crashes in the game, most of them are random crashes while playing a match, startup crashes, My Carrer crashes or some weird crashes while playing the My Park feature of the game. For example, this is what a player reported on the Steam Dashboard about his crash:

“Anyone else experiences game crashes while playing my park. Didn´t have any problem yesterday. But after the new patch (what did this anyway) I can´t play in the park”

To fix the NBA 2K17 crashes you can try and apply the workarounds below and if nothing works just skip to the solution and it will fix your game.

  • Disable antialiasing
  • Try to lower the game settings

Solution: If nothing works for you and you are unable to play the game due to constant crashes, you need to follow the tutorial at the end of the post, there you will find our patch that will help you fix the crashes and you will be able to NBA 2K17. Go to the end of the post for more details!

#2 NBA 2K17 Invisible Players

Some players are complaining about a weird issue in which they start a match and after a few minutes of playing, some characters just turn invisible. Some guys on the game forum found out that this issue is caused by your antivirus when it’s running in parallel with the game. Apparently, the game has some conflicts with a few antiviruses and when running in parallel it will cause some issues like the invisible player issue.

  • Update your virus definitions.
  • Update your antivirus program.
  • The last solution is to disable your antivirus before starting the game.

Note: You need to do all the steps above before launching the game and not when you are playing it.

#3 NBA 2K17 Error Code (4b538e50 & efeab30c 2K17 and others)


When you press the Connect button in the main menu, you are unable to connect to the game servers or you receive some long error codes, the most common one being “EFEAB30C 2K17”. You are receiving this error because the 2K application needs to be updated or because the servers are not working. Follow the workarounds below to fix this issue!

This is how the issue looks like described by a player on the forum: “I’ve been getting the error code efeab30c 2k17. I can’t connect to the internet or even make a 2k account. Before I do any online activity, it shuts me out with the error code. I’ve tried playing multiple quickplay games and nothing happened. I’ve tried waiting on the menu and let it cycle through demo mode for 3 hours, and it still didn’t work. Does anybody know a definitive way to fix this?”


  1. From the main menu go to Options/Features
  2. Here go to the Credits and wait for the credits to run
  3. After that, you should see the 2K application updating
  • If this workaround is not working for you and you are still receiving the error code you need to apply our patch to your game in order for this issue to be fixed. Go to the end of the post for more details on how to fix the NBA 2k17 error code!

#4 NBA 2K17 Face Scanning Issue

The face scanning feature of the NBA 2K16 was super buggy and a lot of players complained that they were unable to use it and put their face on a character face. The new version of this feature, in the NBA 2K17, has the same issues, still being buggy and hard to use.

If you want your character to have your face, you need to download the MyNBA2K app on your iPhone or Android mobile to scan your face. Make sure that you scan it in a room that is not dark and that you are not wearing any sunglasses or hats. The application will scan your face and after that, you will be able to modify it from the game options and also add another feature to your character.

For more detailed information on how the MyPlayer face scanning feature works you can read this post here.

#5 NBA 2K17 FPS Issues (Low FPS & FPS Drops)


You are encountering NBA 2K17 Low FPS or FPS Drops and you don’t know why because you have a high-end PC and you can run other games with high graphics settings? The problem is not with your PC, it seems that at this moment the game is poorly optimized and a lot of players are complaining about performance issues.

This is a major issue in the game and it’s not that easy to fix but our members found some workarounds and a definitive solution on how to optimize your game and play it with constant high fps. First, apply the tips below to your game and after that follow our solution to optimize the fps.

  • Make sure that you meet the minimum system requirements.
  • Update your GPU to the latest driver, compatible with NBA 2K17. (our patch will do that for you)
  • Close all the background applications that are interfering with the game.

Solution: For a sure way to fix your performance issues and optimize your game and frames, you need to apply our patch to your game. For more details, check the tutorial at the end of the post!

#6 NBA 2K17 Pre-Order Bonuses Not Working

If you pre-ordered the game or if you bought the Legend Edition you will receive a number of Virtual Currency bonuses. For example, the Legend Edition will feature Kobe Bryant MyPlayer add-ons. The issue with these bonuses is that some players are not receiving any Virtual Currency bonuses, even if they purchased the Legend version of the game.

The developers said that the bonuses should appear immediately in your account after you purchased the game. A quick workaround on how to make them appear if you can’t see any is to go to MyTeam area and stay there for a couple minutes and after that closing your game, restarting Steam and launching the game again.

#7 NBA 2K17 Freezing

Is your NBA 2K17 freezing at the loading screen or sometimes randomly while playing a match? Don’t worry, you’ve come to the right place to fix this issue. Either if you are playing the game on your Xbox console or on your PC, below you will find workarounds for all of these problems.

  • NBA 2K17 Freezing on Xbox Workaround:

First, quit the game by pressing the Xbox button. Once you’re at the dashboard, go to “Manage Games.” Then select NBA 2K17 and scroll down to “Save Data” and select it. Scroll down to “Reserved Space.” Click it and then click “Clear Reserved Space.” Finally, restart NBA 2K17.

At this point, it will begin to load on the title screen, but there will be a lengthy delay. Ultimately, you’ll see a screen that says: “Please wait, retrieving data from 2K servers.” There will be an option to cancel. DO NOT PRESS CANCEL. IT WILL DELETE ALL OF YOUR DATA.

Once that part of the process has finished, you should be ready to go and free of the logo screen freezing and extended delays.

  • NBA 2K17 Freezing at loading screen Workaround:

Try clearing the reserve space for 2k17 under ‘manage game’ settings. I think you need to click start on the title of the game then you’ll find the option. Then choose reserve space and choose clear 2k17 reserve space. Do not click on your user profiles in this options menu.

Solution! If you are still encountering 2K17 freezes after applying those workarounds, you need to also fix your framerates because that’s what’s causing the freezes. To do that, follow the tutorial below!

How To Fix NBA 2K17 Errors Tutorial:

*Only for Error Codes, Crashes, and FPS Issues&Freezes

You are unable to play NBA 2K17 because you are encountering one of the red errors above? Don’t worry a lot of players are currently complaining about this issue and they managed to fix them by following our tutorial below and applying our patch. These issues are pretty hard to fix with some PC tweaks or by applying some workarounds.

This is why our team of developers released this patch, to help you fix your game and play it. Below you can see a picture of how our patch looks like and what it does. You will also find a download link and a tutorial that will help you step by step to apply the patch correctly to your game and fix your issue.

Note: For your knowledge and safety: our patch won’t interfere with your Steam account, it will just change some files and .dll’s in the game folder for the errors to be fixed.

Follow the tutorial below to apply the patch correctly to your game and fix the issues.

How to apply our patch:

  1. You will find the download link here: download
  2. Extract the downloaded archive on your PC, and open the patch from the folder.
  3. Your GPU will be selected automatically, make sure that you use your dedicated GPU if you have a laptop!
  4. Select the game executable from the game folder, if you used the default install folder it should be: “C:\Program Files (x86)\Steam\SteamApps\common\NBA 2K17”.
  5. Select your issue or issues from the box to the right and click the corresponding “Fix” button.
  6. After your errors are successfully fixed, you can click the “Launch Game” button and play the game.

How to download: Well, you might think that our download service is pretty annoying but is very effective. To download you just need to complete a simple offer, it usually takes a few minutes, and after that, you will be able to download the patch. We use this service because is the only way to support our developers and to keep releasing and updating patches for games. Thank you! We hope you understand us and have fun playing NBA 2K17!

Let’s hope that by now you managed to fix all your NBA 2K17 errors and issues and that you are enjoying the game. If you still encounter some issues, and you are unable to fix them, or you don’t know how to apply our patch, please comment below or open a Support ticket. After that, a member of our team will help you as soon as possible to fix your issue and enjoy your game.–GamesErrors Team

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  1. Fred viray says

    Bought the game and it kept giving me the error codes.. I have other accounts in the console and it works perfectly fine playing online but the account where I put my digital content codes in don’t work. Did the credits, played blacktop, no updates… check the game info.. the game is up to date… please help 2k still hasn’t answered me but was told yesterday that tey were going to soon but still no 2k and its been a day

    1. Nana says

      I’m going through the same problem bro. Have you found a solution yet ?

    2. King Six says

      When loading into a career game the game boots me back to my court every time so I can’t play any games or practices I’ve done everything even contact 2ksupport and they give the same weak ass bullshit high volume of tickets. We pay to much money to be going through all these hassels especially when they aren’t getting resolved. Oh and for everybody who don’t know how to fix yo player being invisible you just go to the features menu and redo his face and accept and save the changes and your characters appearance will come back

      1. Daniel says

        I have the same problem on xbox one. The bag walks in (my char is invisible) and when I press “proceed” the games goes back to the loading screen. Cant access any games or the schedule in my career as a result. Pretty lame man.

  2. Vic says

    Hmm sir my problem is when i started the game it’s fine the only problem is when im playing blacktop or play now players has a discoloration like if i turned off my color correction settings they became all black if it’s on they will become color green.

    1. Rafael says

      I have the same problem of colors with black players, the game itself is colorless. Much drop FPS and stutterings. My game is unique. Wait a correction patch from 2K.
      VGA: GTX 970

    2. Simon says

      Same problem here. Any solution?

    3. uddin says

      exact same problem here. ruining gameplay for me.

  3. Tony says

    Yea i am having a corrupted file issue for myplayer and my park rep. I emailed 2k support by still waiting on a relpy to fix my issue. Ticket#1761249. I am highly disappointed as i am a youtuber and have spent countlesd hours on 2k17 to reach a Star 1 and have a 90 plus guy. Now i am in the hands of 2k crazy.

  4. Cedric says

    I have problems with mycareer, my player goes to practice and when you start a drill, you can’t shoot with analog all of a sudden. Therefore I’m failing a lot of the drills because also I can pass with x button on the ps4……starting to get real annoyed

  5. justin says

    My game. Freezes on career mode does anyone know how to fix this

    1. King Six says

      Mines to it just boot me back to my court

  6. Brandon Parke says

    My game won’t let me play in the Parke because I “don’t have the required account privileges” could you please help me as soon as possible

    1. Tom says

      Yeah me too
      I cant play my park but pre ordered the limited edition kobe one

    2. Tom says

      Mine wont let me play my park either i have kobe edition pre ordered

    3. MICHAEL says

      Did you fix it?.. And if so how

    4. Dylan says

      Im having the same issue right now. Have you figured out how to fix it?

  7. Anthony says

    i was playing mycareer and finshed up on of my games then it loaded me into mycourt, i started to shoot shots and i got kicked from the game and got server connection error, code was 49730116 never seen this code in 2k be4, after i got the code i tried to go back into mycareer mode and when i got in it loaded me to a cut seen of justice doing an interview then loaded me to mycourt i began to shoot shots and got kicked once again same error code, reloaded mycareer but this time the cut seen was me doing the interview then back to mycourt then kicked again with same error at this point i gave up. has anyone else had this problem.

  8. Terry says

    Why is my player’s face black…the face scan turned out fine…but now its just a black face and I dont really like that…sometimes the face scan face will pop up but when I enter my career it turns black…please fix this…huge kobe fan…so I had get this one please fix

  9. Dustin says

    My game freezes on the pause menu and when i try and record somthing on xbox one or even when my controller dies

  10. King says

    Error still cant connect to the 2k server on ps4

  11. Rob says

    MY free in game bonus jump man T shirt Code i got for pre ordering the Kobe legend edition (PS4) isnt working tells me that the “code is invalid/if i feel ive reached this code in error try again”. anyone else having this issue??? i started a ticket with 2k but have YET to hear back from them this is UN-exceptable!!!!!!!

    1. Ruben G Alvarez says

      Mine is doing the same thing.. Reall mad !!

  12. Travis says

    My myplayer is a 88 and I’m in a season bt now I can’t even get my Calendar to go to practice or check my games it kept sending me to the social media screen please help

    1. Greg says

      I’m having this same issue. Did you get yours resolved?

    2. jose says

      same thing did you fix it?

    3. jose says

      did you fix it?

      1. Owen Murphy says

        did u figure it out?

  13. Brandon says

    Once i load my mycareer up it loads me into my next game then once its done loading so i can start my game it puts me at a black screen and there is nothing i can do fix this please.

    1. 2kfinest says

      i had the same issue when your in the black screen press x x circle circle x and it should start your game. good luck but it it guaranteed to work

  14. Darius says

    I was playing a my career game and had to quit and when I got back on it loading me like I was joining the game and it sent me back to my court. And now my calendar won’t even show anymore. So every time I press the A button to see my calendar instead it tries to send me into a game and I end up right back into mycourt

    1. justin says

      Did you figure this out

  15. imran says


  16. Joey says

    When I go to park I push L2 button to see who’s in park no list comes up and I can’t accept squad invites or invite anybody because I don’t have access to the list of ppl in park

    1. dannie bowling says

      It’s the select button now

  17. Lloyd says

    I am unable to enter my career

  18. Binns says

    Often during games the player I am controlling (both in mycareer and myleague) is stuck running left or right and I have to quit the game, go to the main menu and reload mycareer or myleague. Any suggestions on how to fix this?

  19. David says

    My 2k17 career mode keep freezing up at the loading screen what she’ll I do

  20. Ruben G Alvarez says

    Same problem with my jumpman code. Error please check again… Etc…

  21. australiam says


    Nearly every practice I attend the buttons X, O, and triangle stop working and I can’t shoot the ball using the analog either. But because O doesn’t work I can’t “end shoot around” and continue MyCareer. I’ll now have to restart the PS4 and hope it doesn’t happen next time.

  22. Sean Timms says

    I need help I can’t go to the next game on the schedule because it says event has passed but I never played that game and when I try to go to the next day it says play game immediately before participating in the next event but I never played the game that says event passed what do I do some one said sim to next game but it will not let me it have to sim 20 games down for it to work but I want to know can I stop the simple before it gets to far.this is in my career mode.

  23. Mert says

    In my career some cutscenes are in fast motion so they end too early and I cant see the whole cutscene,anyway to fix it?

  24. Joe says

    My game kicks me out in the middle of every franchise game I attempt to play. Haven’t been able to finish one game yet.

    1. Willie Johnson says

      Me to I haven’t played a full game its goes back to the main menu did u fixed ur problem

  25. Dawglikeslim says

    In practice while Participating in the shhot around , the guy im with have glichted both times that ive have tried… ANYONE CAN HELP ME PLEASE TO STOP THIS????

  26. Shawn says

    My player is invisible

    1. King Six says

      Go to the features and redo his face and yo characters appearance will come back

  27. Alex says

    Everytime i try to name my myteam it just freezes and if i leave it alone for like 5 minutes it just crashes can anyone help??

  28. Filip says

    Hey guys i have a problem with my career!!The game wont let me enter my career mode!!when it loads to 100% the whole game crashes and then it says ”error has occured in following application” and when i go to “suggested actions” it says update the application but i already have latest update on!!I dont know what to do and need help on this one!!Its been 3 days since last time i played career mode.I have the game on PS4

    1. Marvin Yancey says

      Same problem im having brother. Ive done all i can and nothing is working

  29. Dom says

    I can’t even get passed the create my player creation part. Keeps freezing. Any suggestions?

  30. Xavier says

    I’ve been playing my career just fine until the patch yesterday now I cannot play my career or my park I need help it’s telling me all type of error codes.

  31. Mecelos says

    My game crash when i choose a college for my career mode. anyone has this problem or know how to fix it?

  32. Doc says

    My career the man is invisible all of a sudden. You just see his bag and his phone and when I press advance it goes to the load screen then comes back to the invisible man walking through the door.

    1. Jermaine says

      My career my player is invisible all I see is the bag then when I try to advance it goes to the loading screen then brings me back to my gym. Plus it took the vc points I purchased n brought me back to my original rating when i first started.

    2. Omar says

      Mines doing the same thing!!! Pissing me off

  33. Denis says

    I have a problem in Mycourt and when i press the A button it sends me to the social screen then back in mycourt i dont even see the calendar. Please help

  34. Dexter Johnson says

    Hey@ Doc I’m having the same problem but what’s messed up is I recently purchased some vc, applied it to my myplayer and now I can’t play

    1. Joe says

      I did the same thing!

  35. Shaq says

    So I’m having a big problem playing 2k17 my career thru all-star weekend.

    I played the 3 point contest but it won’t let me play the Dunkcontest it keeps saying “check application for updates” or check system for software updates, well I’ve checked an I have the all the latest versions. Any suggestions?

  36. Omar says

    My player won’t load up!!! In my court he’s there but I can’t see him lets me shoot around but that’s it

  37. Ismael acosta says

    My 2k crash gave me an error. I loaded the game and my players have been deleted and i have spent money on them. I dont know how to get them back 2k fix this

  38. 2kfinest says

    is it giving you a black screen if so and if your on ps4 press x x circle circle x and the black screen will go away and the game will start up good luck

  39. Sami says

    I got a Problem sometimes if im doing a freethrow or my opponent the Screen is shaking its really annyoing Amy solutions ?

  40. Franklin Meza says

    Yesterday my app kept closing everytime i start the all star game even when i skip Shaq, EJ, and Kenny the app still closes

  41. Douglas says

    Playing in my second year of mycareer – I accept the invitation of the social event from other players but i cannot see them in my calendar. Also the commentators keep saying i am going to play in the AllStars Game even though I am playing in November.

  42. Dougie Fresh says

    I can’t start my all star game it kicks me ever time when shaq and them finish talking Im a 91 overall and VC has been purchased WHATS GOING ON!!!!!!

  43. TJ says

    My 2k keep kicking me out when trying to enter the 3point contest

  44. EvolvedArkSurvivor says

    you should try to reduce antialiasing to 1 to fix crash-it worked for me!

  45. Ryan says

    I am unable to see the store purchase menu in the my career mode plz help

  46. Glenn Paul Rivera says

    Help please I cant Play NBA 2k17 in my HUAWEI Y6II this message appear every time i load the game”Game cannot run without permissions to read/write game data”

  47. Rasmus says

    When i press my career on PC, it just stops loading and jumps to a frame where i see probably a curtain, then i cant do anything.

  48. Jeremy Esbrandt says

    nba2k17 error when my son goes to play – even though he is over 13 and the settings in the Microsoft Account are set correctly: ” you do not meet the requirements to have a myplayer account and play online “. This has gotten me so furious I can’t figure out what the deal is….. HELP!

  49. Alvargubu says

    Hi guys, im a pc gamer and after play 126 hours, today i went to play but when i was on steam library and i clicked on play nba 2k17 it didnt started to run, i didnt change anything but now it doesnt work it just keep on “Execution” and stops. Please help me im really confused.
    my email:

  50. Jamal Miller says

    My son has just started the game and I’m not sure if he missed a step or what had happened but when he tries to connect he get a he cant connect due to age limit restrictions but his parental level is set for 17 and older.. What am I missing

    1. Rena says

      I’m sure it goes by the age that he used when he created his gamer profile on the console.

  51. Dj says

    I have an issue with the steam version of 2K17. I get to create my player but when I try to type in a first or last name, the screen crashes and brings me to the desktop. What do I do? Note it will let me choose my favorite team and spin the character fine

  52. Ivars Grāpis says

    I can only play with limited amount of players, I meet same 50 – 100
    people over n over again and friends cant join me and I cant join them. I
    reinstalled game but no use. How to fix it? PS4

  53. Caleb Curtis says

    Hi I’m on Xbox one and I’m trying to play 2K17 and when I try to start the face scan it crashes! Pls help if can. Greatly appreciated.

    1. Denis says

      Try to read this guide here on how to scan your face maybe you are doing something wrong

      1. Caleb Curtis says

        This is exactly what I did like 20times but it just crashes every time

        1. Nick says

          Try this I just did this and now has fixed my problem with face scan after recent patch.

          2k sent these instructions

      2. Nick says

        I’m having the same issue but the issue only started happening after the new patch 8 I have no problem before hand now it sticks at the uploading screen I can’t cancel out of it either if anyone else is having this uploading face skin problem after the new patch and has a solution please let me know I haven’t played my game since the new patch it has more problems now than it did before

        1. Nick says

          Got squared away by 2k, they sent these instructions to fix uploading problem with face scan

  54. Miyal 'mi-d' Mcdonald says

    Every single time i load My2k career it crashes at the load screen. Ive cleared the reserve space, ive uninstalled and reinstalled the game, ive reset my xbox, ive renamed the file, ive tried going straight to mypark and nothing is working? this is going on three days now.

  55. Nick says

    After the newest patch 8 I am having problems uploading my face the scan is complete as a great scan and I completely finish updating my face and as soon as I try to upload it sticks at the uploading screen now I can’t even cancel out of it if anyone has a solution to this problem please let me know as soon as possible I haven’t played my game since the newest patch because of all these problems I didn’t have any problem uploading my face before this newest patch but now it sticks at the uploading for more than 2 hours thanks guys

  56. itayoron says

    My game does not crash but minimize itself and bring me back to the desktop every few minutes or so. I then can re-open it and it comes back, but I do miss few moments in the game…It is very annoying. Does anyone else suffer from the same issue? Is there any solution? Will the above patch help? Thanks!!!

  57. Gary Glenn B Estacio Jr. says

    my pregame show doesnt loadi, and because of that i cant continue to mycareer when it hit 100%

  58. Vedant Sharma says

    game stopped automatically at any time

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