Genshin Impact Keeps Crashing on PC: Fix It in 5 Fast Ways

When Genshin Impact crashes unexpectedly, it ruins the gaming experience. Luckily, we know how to fix this πŸ‘‡.


Is Genshin Impact crashing constantly? Don’t worry! We got you covered with the easiest solutions to fix crashes for good.

Since Genshin is a heavy-resource game, it may crash unexpectedly during gameplay, or on startup. Additionally, the game might also crash when connecting to the server. Luckily, we have compiled possible workarounds to help fix the crashing issue and make it stable on most PCs.

Why does Genshin keep crashing?

Genshin keeps crashing on your PC due to various factors, including:

  • Hardware configuration issues: If your PC’s hardware configurations don’t meet the system specifications to run the game, you are likely to run into Genshin Impact crashing on startup.
  • Outdated graphics drivers: If your graphic drivers are outdated, corrupt, or faulty, they may trigger crashes during gameplay.
  • Overclocking and turbo-boosting: Increasing your PC’s clock speed may help improve gaming performance, but it may cause overheating and stability issues that cause games to crash.
  • High graphic settings: If Genshin Impact graphic settings are high, your PC may not be able to handle the higher resolution causing the game to crash.
  • Outdated DirectX or Windows: If your system updates and DirectX are out of date.
  • Administrative issues: If Genshin Impact doesn’t have the necessary permissions to operate, it’s likely to crash unexpectedly.
  • Background application interference: Some applications running in the background may hog PC resources, causing the Genshin Impact crashing issue.
  • Network Connection Issues: If Genshin Impact crashes when connecting to the server, it is most likely because you are having a network issue or because the game is in maintenance.

How do I fix Genshin Impact crashing on PC?

βœ… Before implementing our proven solutions, perform the following fixes:

If you encounter the Genshin Impact keeps crashing on PC issue, try the following fixes:

  1. Lower the in-game graphic settings
  2. Update graphics drivers
  3. Reset clock speeds
  4. Set game priority to high
  5. Disable Full Screen Optimizations

1. Lower the in-game graphic settings

Lowering Genshin Impact graphic settings helps resolve crashing issues. To do this:

  1. Launch Genshin Impact on your PC.
  2. Navigate to the main menu and select Settings.
  3. Select the Graphics tab.
  4. Click the Graphics Quality tab on the left pane for the drop-down menu.
  1. Select the lowest preset from the drop-down menu.
  1. Next, open the Display Mode tab, and from the drop-down menu, select a lower Window size, e.g., 1280 x 760.
  1. You can also lower the graphics settings under the Custom tab, which include FPS, V-Sync, Shadow Quality, and Visual Effects.
  2. Finally, launch Genshin Impact to see if the crash is resolved.

2. Update graphics drivers

Time needed: 2 minutes

Updating your graphics drivers ensures you have the latest ones for seamless and smooth gameplay. Furthermore, by updating your GPU drivers you might lower the chances to encounter Genshin Impact crashes and other errors. To do this:

  1. Open Device Manager

    Type Device Manager on the Windows search bar and click to open.

  2. Open Display Adapters

    Select Display Adapters from the list of options to expand the category.device manager double click display adapters

  3. Update driver

    Right-click the dedicated driver you use to run Genshin Impact and select Update driver.

  4. Search for drivers

    Click Search automatically for drivers and let Windows find and install the latest graphic drivers on your PC.

  5. Relaunch Genshin Impact

    Restart your PC and relaunch Genshin Impact to see if the game crashes occasionally.

Eliminate the hassle of updating your graphics drivers manually with PC HelpSoft. This third-party app searches for and automatically installs the latest drivers on your PC, saving you the time and effort it takes to do so manually.

β‡’ Get PC HelpSoft

3. Reset clock speeds

If you’ve increased your PC’s clock speed to improve gaming performance and enhance the CPU capabilities, we recommend resetting them to the original manufacturer’s recommended settings. Overclocking and turbo-boosting cause overheating and stability issues that might trigger Genshin crashes during gameplay.

4. Set game priority to high

If you’re encountering the Genshin crashing issue on a low or mid-level PC, consider forcing your computer to allocate more resources towards running the game. To do this:

  1. Right-click the Windows taskbar and choose Task Manager.
  2. Find the Genshin Impact game, right-click it, and select Go to details.
  3. Find the Genshin Impact executable file (GenshinImpact.exe)
  4. Right-click it, select Set priority, then choose High.
  1. Relaunch the game to see if it crashes.

5. Disable Full Screen Optimizations

Some players reported that after disabling the Full screen optimizations, they fixed the Genshin Impact crashing problem. We can confirm that this solution is most likely to work, as we are not playing Genshin with the Full Screen optimizations enabled either, and so far we have encountered no problems in the latest version. To disable them follow the steps below:

  1. Right click on Genshin Impact, and select Properties
  2. Go to the Compatibility tab
  3. Search for Disable Full Screen Optimizations and check the box (you will find it down)
  4. Click Apply and then Ok

Other two quick fixes that may fix Genshin Impact:

  • Run the game as administrator to ensure the game has the necessary permissions to operate correctly.
  • Update DirectX and Windows.
  • Contact the Customer Service: This method was suggested by HoYoverse on HoYoLAB, what you need to do according to them is to send the ‘output_log.txt’ to them, and they will search for a way to fix the issue for you. To find the log press Win + R and type: %USERPROFILE%\AppData\LocalLow\miHoYo\Genshin Impact
  • Verify the integrity of game files.

Related Genshin Impact articles:


The Genshin Impact crashing on PC unexpectedly prevents smooth gameplay. Remember to lower the in-game graphic settings, update graphics drivers, reset clock speeds, and set game priority to high. We hope that your problem was fixed! If you somehow ended up sending a ticket to the HoYoverse support, feel free to share with us their solution to your problem.

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